Director, Guest RelationsTraining, coaching, ministering and recruiting the Guests Relations volunteer teams that assist guest at CBC.Counsel/pray with guest, volunteers or staff.Pastor on Call 24/7 hospital visits, conduct funerals, etc.. as needed.Helped develop and implement 4 new Guest Relations teams. Implemented volunteer Personality and gifts test Church wide.More than 4,000 guests have taken their spiritual gift test to learn more how they can serve at CBC and the community. Worked with all church ministries to develop their top volunteer positions to develop church website volunteer sign up.Connections Implement new programs to increase productivity and effectiveness. Decreased budget by 8 k.Oversee Membership and Baptism. Over 1,000 Baptism first year.Develop and implement church wide on-boarding process for 1st time guest, new believers using Text in Church and Next StepsRecruit, train and oversee volunteer teams for Guest Relations ministries, having 11 different positions with over 400 members.

Provide a safe, secure, loving environment for children from birth through 6th grade. Recruit, train and develop 35 + employees to oversee an average of 500 children a week.* Reduced payroll cost $20,000 by scheduling based on no show rate and optimizing childcare to worker ratios. Increased employee moral by training and matching employee strengths with children's age groups.Nursery Coordinator• Recruit, train and empower volunteers for Saturday and Sunday services for children from birth through 2 years. Managed 4 assistant coordinators and encouraged 150+ volunteers.• Implemented Baby Church a worship time specifically designed for Nursery to 2 years.

Develop and execute Wounded Warrior Weekend event for 150 + soldiers and their families.Added new program for children that is still used.

Coordinated Store, Regional and Business Development Managers for seasonal shows, store show & tells and similar events.Generated additional sales of $240,000 developing and executing the side cap programs.

Lead and managed the operations of $73 million dollar retail store Managed 300 + employees and 18 + direct report department managers.Top performer in Store Income, 7.74%, 38% better than budgetDevelop and implemented company wide training program for Department Managers. Graduated 120 new managers first year of program.

Developed and executed the company's first career path training program for Department Managers in the San Antonio region of stores.Developed 120 Department Managers in the first 18 months of the program.Developed career management program that promoted department managers in eight different departments throughout the company. School of Retail Management.