Adverse event case processing. Reporting to FDA and International health Authorities. Assist with internal and external audits/Health inspections. Provided call center adverse event training. Produced annual summary reports and updated work instructions and SOP's.

Nestle Skin Health/Galderma (contracted through Conduent) August 1,2018 to Sep 23, 2019. Contract employee for Galderma US affiliate office. Medical Information and Adverse Events Intake Nurse. Job duties include taking customer complaints and adverse events via phone, email, or written correspondence. Provide medical information to customers utilizing a set of FAQ’s and/ or medical information letters. Medical information does not include providing any type of medical advice or treatment options. I also process quality complaints for their cosmetic filler devices.

Cook Children’s Health Plan October 10, 2016-February 12, 2017 contract with Apex Systems, February 12, 2017- December 8, 2017 Full Time Regular Employee Quality Improvement Nurse Coordinator: Completes concurrent and retrospective reviews of clinical quality issues within the health plan. This position works closely with the CCHP Director of Quality Improvement, Quality Program lead, Medical Director, network physicians and other providers to identify clinical quality issues and recommend actions for improvement. Conducts HEDIS audits assessing the immunization rates of members and well child visits up to the age of 15 months. Member of the Fort Worth Immunization Coalition. Conducts investigations into parental complaints and makes recommendations for resolution.

Alcon LaboratoriesVivos Professional Services( name change to Paragon Systems): February 18, 2013- Feb 27, 2015FT Alcon Associate Feb 28, 2015-October 7, 2016 (laid off, department outsourced to India)Case Monitor Alcon Laboratories. Job duties include taking customer complaints and adverse events via phone, email, or written correspondence. FDA reporting of adverse events. Monthly QC audits of complaint files. Assisting/training international affiliates with their files and follow up. Answering customer questions/concerns regarding their medications. Contacting physicians to gain full data set for adverse event files. Closing files within the prescribed timeframe. Provide on time regulatory reporting to international and domestic health authorities. Assist with audit requests. Review complaint files for quality and consistency. Maintains core competencies

Nursestaffing/Crdentia Nursing Agency August 2006-January 2013Contract R.N. with Texas Medical Foundation reviewing vaccine clinics. Job duties include reviewing charts for vaccine administration documentation, accuracy and vaccine rates. Checking refrigerator/freezer temperatures to make sure they are maintained within a specified range. Assisting/educating clinics on proper documentation of vaccine management plans and the proper way to complete required Department of Health monthly paperwork. Work with clinic staff in suggesting ways to improve vaccine rates. Check for expired vaccine on site and report any discrepancies to the local Department of Health representatives. Schedule visits with clinics and submit paperwork on a weekly basis to Texas medical Foundation.

Keller Independent School District- November 2005-May 2006Substitute teacher at the elementary level while reactivating Texas nursing license

Belleville Memorial Hospital- Belleville, IL Nurse Recruiter- FT September 17, 2001-May 12, 2005Sole Division of Nursing recruiter for a 350 -bed community hospital. Responsible for screening, interviewing and hiring qualified Division of Nursing personnel. Plan and attend job fairs. Plan nurse extern program, open houses, student luncheons and other recruitment activities. Chair the recruitment and retention and committee. Provide monthly reporting on travel RN's, new hires, vacancy and turnover rates. Provide weekly updates on position openings. Help in budget planning and special projects. Reports to the Director of H.R. and the Clinical Nursing Director. Programs Chairperson; Deans and Directors Luncheon coordinator, and President-elect for the Saint Louis Area Healthcare Recruiters Association. NAHCR member.

Children's Medical Center of Dallas- Dallas, TXNurse Recruiter/H.R. Generalist- FT Sept. 1992- Jan. 1996PT Jan. 1996- May 1999, Sept. 2000- May 2001Scheduled and conducted interviews for Nurse Practitioners, RN's, LVN's and all related clinical support staff. Composed and submitted advertising for local and national recruitment campaigns. Traveled to local and national nursing conferences. Assisted managers and employees with employee relations issues, benefits, grievances and FMLA.Conducted new hire orientation and exit interviews. Completed background checks and licensure/employment verifications for all new hires. Provided a monthly exit interview report for the V.P. of Nursing. Assisted with the JCAHO accreditation process. Was instrumental in developing and implementing the student Externship program for RN students. Served as the President of the Dallas/Ft. Worth Hospital Recruiters Association for one year. Completed my PHR certification in1995.Nurse Auditor- Jan. 1988-September 1992Assess patient bills for errors and correct them prior to submission to the insurance companies. Identified $1.7 million in savings for the hospital for the year 1990. Work with various department directors to identify and correct discrepancies. Appointed to Care Level Committee in 1992.Handle questions by parents and patients concerning their bills and make appropriate corrections if warranted. Perform side-by-side defense audits of patient bills with insurance company representatives. Report to Quality Assurance any legally liable documentation found during audits. Conduct inservice training of hospital staff on the importance and correct manner in which to document in order to ensure more accurate billing.PICU Staff RN- July 1985-Jan. 1988Responsible for medications, IV therapy, patient/parent education, inservices and committee work. Worked with ventilator, liver and kidney transplant and some open heart patients.