Ruth Patel Email & Phone Number

Management of 400+ global digital resource allocations across global banking lending initiatives;- Creation and maintenance of resource skill profiles and training schedules to simplify and effectively allocate the right resources to projects/initiatives.- Keeping track of resource changes, performance and workload ensuring agile delivery concepts are adhered to.- Manage and run regular meetings with Engineering and Tech Delivery Managers to ensure alignment across demand, capacity,… Show more Management of 400+ global digital resource allocations across global banking lending initiatives;- Creation and maintenance of resource skill profiles and training schedules to simplify and effectively allocate the right resources to projects/initiatives.- Keeping track of resource changes, performance and workload ensuring agile delivery concepts are adhered to.- Manage and run regular meetings with Engineering and Tech Delivery Managers to ensure alignment across demand, capacity, changes and workflow management.- Documenting and evolving processes, continuous improvement and best practice for resource management.- Negotiating recruitment and costs of permanent / contract resources with technical vendors- Tracking actual costs and forecasts ensuring initiatives stay within budget. Show less

Wadhurst, England, United Kingdom

 Responsible for all administration and secretarial duties for Senior Leadership team  School admission process and execution of new year intakes of over 180 pupils Organisation of school parent and teacher events Initial triage / First Aider for students

London

 Responsible for documenting technical governance processes Managing procurement process for vendor resource services, from acquisition support to payment of invoices. Minuting vendor meetings and following up on actions

Droitwich Spa, England, United Kingdom

 Responsible for front desk administration and secretarial duties Creating GSCE exam schedule timetables, improving school lunch ordering process. Management of class school trips Covering school timetable for absent teachers

Sevenoaks, England, United Kingdom

Customer Service Co-ordinator - managing installations of high end Audio Visual systems for Harrods Store customers.

Sevenoaks, England, United Kingdom

• Developed and produced weekly management information to ensure measurable accountability• Worked with the IT Manager to develop a computerised version of the process to optimise delivery and installation process • Responsible for co-ordinating fulfilment of customer orders• Co-ordinating with Warehouse and Harrods Sales Manager and suppliers to ensure stock availability for customer orders• Organising driver delivery schedules and optimum routes• Organising Installation… Show more • Developed and produced weekly management information to ensure measurable accountability• Worked with the IT Manager to develop a computerised version of the process to optimise delivery and installation process • Responsible for co-ordinating fulfilment of customer orders• Co-ordinating with Warehouse and Harrods Sales Manager and suppliers to ensure stock availability for customer orders• Organising driver delivery schedules and optimum routes• Organising Installation Team workloads and schedules to fulfil customer orders• Liaison with third party suppliers Show less

Croydon, England, United Kingdom

In the first quarter of 2003 RBS initiated a programme to integrate Direct Line and Churchill Insurance IT systems with the existing infrastructure of RBS. The run rate benefits at the end of the Programme were circa £46m. My role as IT Procurement Technician was being made redundant as part of the Integration; and I was keen to establish a role for myself within the programme to enhance my skill set and learn the processes of integration. To this end, I approached the Programme Director who… Show more In the first quarter of 2003 RBS initiated a programme to integrate Direct Line and Churchill Insurance IT systems with the existing infrastructure of RBS. The run rate benefits at the end of the Programme were circa £46m. My role as IT Procurement Technician was being made redundant as part of the Integration; and I was keen to establish a role for myself within the programme to enhance my skill set and learn the processes of integration. To this end, I approached the Programme Director who offered me the role of Personal Assistant. The team consisted of a workforce of 300, with 8 senior managers reporting to the Programme Director.• Proactive diary management, ensuring all necessary paperwork is available• Established weekly senior management board meetings, prepared minutes, delivery and tracking of actions on behalf of Director• Assisted in production of presentations for senior RBS board executives• Screening of potential candidates for administration roles• Organised external workshops and events• Assisting the Programme Office team with ad hoc projects• Regular communication with all levels of personnel • General administration Show less

Croydon, England, United Kingdom

I was promoted to this role in order to undertake additional responsibilities and to create a centralised IT procurement function across Direct Line Group Services. In addition to my previous role, this also involved:• Developing centralised solution for IT procurement processes for Green Flag Group and Direct Line Group.• Management of hardware procurement for the Group Desktop Regional Rollout Projects.• Liaison with IT Development Groups to establish specifications and… Show more I was promoted to this role in order to undertake additional responsibilities and to create a centralised IT procurement function across Direct Line Group Services. In addition to my previous role, this also involved:• Developing centralised solution for IT procurement processes for Green Flag Group and Direct Line Group.• Management of hardware procurement for the Group Desktop Regional Rollout Projects.• Liaison with IT Development Groups to establish specifications and negotiate procurement of UNIX and Wintel servers.• Liaison with all levels of personnel throughout the business to ascertain hardware requirements where necessary.• Responsibility for obtaining, collating and distributing road map information of key IT hardware between vendors and Direct Line Group.• Management of installation team workload to satisfy the business SLA’s.• Negotiation with suppliers on IT hardware costings and requirements.• Establishing standard processes with non-centralised vendors. • Liaison with Royal Bank Group Purchasing (GPPO) to ensure benefit from any Group contracts already in place.• Sourcing hardware solutions for new project requirements within the business.• Regular Service Review meetings with supplier Account Managers. • Production of management IT budget reports. Show less

Croydon, England, United Kingdom

To manage the procurement, delivery and installation management of IT Desktop systems and peripherals. This involved:• Liaison with suppliers regarding specifications and respective costing.• Manage the delivery process in conjunction with user/Installation team requirements.• Process and reconciliation of purchase orders, delivery notes and invoices.

Croydon, England, United Kingdom

General secretarial duties for newly formed car repair division within Direct Line Insurance.

London

Employed initially as Secretary to the European Sales Office Manager. In April 1994 I was promoted to International Sales Co-ordinator and then further promoted in August 1996 to the following position. Sales support for 5 European based sales representatives and Asian Sales Manager when on business trips Travel within Europe to strengthen market knowledge and meet with customers Responsible for management of Secretary and their work Attendance of regular Acquisition… Show more Employed initially as Secretary to the European Sales Office Manager. In April 1994 I was promoted to International Sales Co-ordinator and then further promoted in August 1996 to the following position. Sales support for 5 European based sales representatives and Asian Sales Manager when on business trips Travel within Europe to strengthen market knowledge and meet with customers Responsible for management of Secretary and their work Attendance of regular Acquisition meetings  Chair monthly meetings to establish export publications and ensure production to a specific criteria Produce monthly sales figures for Europe  Attendance and annual London and Frankfurt Bookfairs to present forthcoming publications, discuss sales figures, account issues and new marketing initiatives Liaison with Marketing Director to identify weaknesses, discuss and development marketing ideas and promotions Establish point of sale requirements and quantities Responsible for all administrative aspects for Europe and the Middle East Show less

London

 Assist European Sales Office Manager with all aspects of their job and deputise during their absence All administration for above mentioned territories, including processing orders and returns Compilation of title lists and materials for Random House Canada and US Distributors seasonal catalogues to meet production deadlines Organisation of annual sales conference and presence at London and Frankfurt Bookfairs

London

General secretarial duties for European Sales Office Manager, including typing and extensive customer liaison.

London

 Responsible for location of suitable venues Organisation of audio visuals and seating arrangements Registration of delegates and speakers before and during the events Ensuring each individual travel, accommodation, dietary and stationery requirements are met including evening social events Issuing of invoices Typing of general correspondence Updating of Event Management databases