Ruth Plummer Email and Phone Number
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Working primarily with Salesforce.com, Identifying Digital solutions that will improve the Customer Experience. Working closely with departments across PDx (Pharmaceutical Diagnostics), looking at processes and systems assisting in managing the installation of these systems within the company.I have had many opportunities to practice the Lean elements, within an office environment - I have become an SAP training expert, with 10 years training experience, adapting to the changes implemented in any role out.Now Working with the Training lead to design and deliver Salesforce.com and SAP training tailored to the groups who require it Globally.I am an excellent self manager and can successfully control a wide range of projects at any one time, either as a leader or as a key representative
Ge Healthcare
View- Website:
- gehealthcare.com
- Employees:
- 50580
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Digital Program LeaderGe Healthcare Jan 2020 - PresentAmersham, Buckinghamshire, United KingdomWorking to identify and implement digital tools for All customer facing teams. Now Salesforce savvy.
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Global Quality And Process Excellence LeadGe Healthcare May 2018 - Dec 2019Amersham, Buckinghamshire, United Kingdom
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Process LeaderGe Healthcare Sep 2016 - May 2018Amersham, Buckinghamshire, United KingdomWorking for the Global Customer Advocacy CoE. Focussing on process and system simplification to improve the customer experience . At the heart of Customer Service.
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Project And Lean LeaderGe Healthcare Oct 2014 - Sep 2016Amersham (Little Chalfont)In my current role as Project and Lean Leader my main roles are1 SAP - currently master trainer for a global SAP role out, designing and delivering customised training from Europe, currently focussing on USCAN and APAC by next year2 Working with IT Project Leads across the Commercial team to identify new systems to simplify internal processes and focus on the customer needs3 Updating and standardising Metrics across the customer care teams, identifying those that best tell the… Show more In my current role as Project and Lean Leader my main roles are1 SAP - currently master trainer for a global SAP role out, designing and delivering customised training from Europe, currently focussing on USCAN and APAC by next year2 Working with IT Project Leads across the Commercial team to identify new systems to simplify internal processes and focus on the customer needs3 Updating and standardising Metrics across the customer care teams, identifying those that best tell the customer story4 Leading a Lean manufacturing project to simplify a process, and reduce costs and EHS issues. Show less
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Customer Service Lean LeadGe Healthcare Mar 2009 - Oct 2014AmershamWorking with 6 Customer service managers across the EU to provide excellent customer service. Green Belt six sigma certified. Implemented Esker. Good working knowledge of SAP - 4 different versions. Praciticing continuous improvement and driving standardisation and simplification across the regions - Management and production of KPIs.Managed the movement of Customer service team from Norway to the UKManaged the movement of order management from a manufacturing site to the Customer… Show more Working with 6 Customer service managers across the EU to provide excellent customer service. Green Belt six sigma certified. Implemented Esker. Good working knowledge of SAP - 4 different versions. Praciticing continuous improvement and driving standardisation and simplification across the regions - Management and production of KPIs.Managed the movement of Customer service team from Norway to the UKManaged the movement of order management from a manufacturing site to the Customer service team, building the base for a now very profitable business. Show less
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International Cs Team LeaderGe Healthcare May 2005 - Mar 2009Managed team of 3 to 4, shipping a range of products to over 80 countries, from warehouses in Ireland, Norway, China, the UK, Germany and Netherlands - good knowledge of trade compliance
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Supervisor Customer ServiceGe-Healthcare Jan 2003 - May 2005AmershamCustomer Service Supervisor - managing a team of 8 Customer Service representatives, international and UKI. The team used a very basic (circa 1990) bespoke computer system and managed orders from a core group of customers. Identifying and driving common process between the teams who were newly formedDriving the identification and documentation of standard proceduresWorking with UK commercial to agree processes for managing credits, debits and customer complaintsWorked on SAP… Show more Customer Service Supervisor - managing a team of 8 Customer Service representatives, international and UKI. The team used a very basic (circa 1990) bespoke computer system and managed orders from a core group of customers. Identifying and driving common process between the teams who were newly formedDriving the identification and documentation of standard proceduresWorking with UK commercial to agree processes for managing credits, debits and customer complaintsWorked on SAP project to implement in the UK, identifying best practice, and simplifying current processesCustomer Service lead, key user and chief trainer for SAP, Show less
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Training Coordinator - Medina ProjectGe Healthcare Jun 2002 - Jan 2003AmershamTraining co-ordinator for the role out of a project to simplify document tracking on procedures and medical documents. Training across 10 sites in Europe and APAC, I worked with the trainer to agree times, managed bookings, identified issues.Reviewed training documents and handled the translations, ensuring they were agreed by local trainers.I also managed, updated and carried out the financial tracking for the project.Working to tight timelines the project did start to role out on… Show more Training co-ordinator for the role out of a project to simplify document tracking on procedures and medical documents. Training across 10 sites in Europe and APAC, I worked with the trainer to agree times, managed bookings, identified issues.Reviewed training documents and handled the translations, ensuring they were agreed by local trainers.I also managed, updated and carried out the financial tracking for the project.Working to tight timelines the project did start to role out on time Show less
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Customer Service ManagerPenguin Books Aug 1988 - Mar 2001managed the UK customer service team at the warehouse site, and the sales support team in Central London. Integrated the Puffin book club into Customer service, Integrated Ladybird Books. Managed largest book chains (WH Smith and Waterstones) - implemented Ways of working.
Ruth Plummer Skills
Ruth Plummer Education Details
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Marketing -
Mathematics And Geography -
Bury Convent Grammar School
Frequently Asked Questions about Ruth Plummer
What company does Ruth Plummer work for?
Ruth Plummer works for Ge Healthcare
What is Ruth Plummer's role at the current company?
Ruth Plummer's current role is Digital program leader - Finding Digital solutions to promote excellent Customer Satisfaction..
What is Ruth Plummer's email address?
Ruth Plummer's email address is as****@****net.com
What is Ruth Plummer's direct phone number?
Ruth Plummer's direct phone number is +4478876*****
What schools did Ruth Plummer attend?
Ruth Plummer attended London South Bank University, St Mary’s University, Twickenham, Bury Convent Grammar School.
What skills is Ruth Plummer known for?
Ruth Plummer has skills like Project Management, Green Belt, Lean Manufacturing, Continuous Improvement, Sap, Management, Sales Operations, Leadership, Customer Service, Cross Functional Team Leadership, Process Improvement, Supply Chain Management.
Who are Ruth Plummer's colleagues?
Ruth Plummer's colleagues are Michael Gallerani, Ricardo Yahveh Gaytan Loredo, Manfred Lindinger, Lyes Aouaitia, Jane Tabisz, Laiba Ahamad, 栾晓峰.
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Ruth Plummer
United Kingdom -
1micromatrices.com2 +447891XXXXXX
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2ncl.ac.uk, newcastle.ac.uk
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