Ruth Plummer Email & Phone Number

Amersham, Buckinghamshire, United Kingdom

Working to identify and implement digital tools for All customer facing teams. Now Salesforce savvy.

Amersham, Buckinghamshire, United Kingdom

Amersham, Buckinghamshire, United Kingdom

Working for the Global Customer Advocacy CoE. Focussing on process and system simplification to improve the customer experience . At the heart of Customer Service.

Amersham (Little Chalfont)

In my current role as Project and Lean Leader my main roles are1 SAP - currently master trainer for a global SAP role out, designing and delivering customised training from Europe, currently focussing on USCAN and APAC by next year2 Working with IT Project Leads across the Commercial team to identify new systems to simplify internal processes and focus on the customer needs3 Updating and standardising Metrics across the customer care teams, identifying those that best tell the… Show more In my current role as Project and Lean Leader my main roles are1 SAP - currently master trainer for a global SAP role out, designing and delivering customised training from Europe, currently focussing on USCAN and APAC by next year2 Working with IT Project Leads across the Commercial team to identify new systems to simplify internal processes and focus on the customer needs3 Updating and standardising Metrics across the customer care teams, identifying those that best tell the customer story4 Leading a Lean manufacturing project to simplify a process, and reduce costs and EHS issues. Show less

Amersham

Working with 6 Customer service managers across the EU to provide excellent customer service. Green Belt six sigma certified. Implemented Esker. Good working knowledge of SAP - 4 different versions. Praciticing continuous improvement and driving standardisation and simplification across the regions - Management and production of KPIs.Managed the movement of Customer service team from Norway to the UKManaged the movement of order management from a manufacturing site to the Customer… Show more Working with 6 Customer service managers across the EU to provide excellent customer service. Green Belt six sigma certified. Implemented Esker. Good working knowledge of SAP - 4 different versions. Praciticing continuous improvement and driving standardisation and simplification across the regions - Management and production of KPIs.Managed the movement of Customer service team from Norway to the UKManaged the movement of order management from a manufacturing site to the Customer service team, building the base for a now very profitable business. Show less

Managed team of 3 to 4, shipping a range of products to over 80 countries, from warehouses in Ireland, Norway, China, the UK, Germany and Netherlands - good knowledge of trade compliance

Amersham

Customer Service Supervisor - managing a team of 8 Customer Service representatives, international and UKI. The team used a very basic (circa 1990) bespoke computer system and managed orders from a core group of customers. Identifying and driving common process between the teams who were newly formedDriving the identification and documentation of standard proceduresWorking with UK commercial to agree processes for managing credits, debits and customer complaintsWorked on SAP… Show more Customer Service Supervisor - managing a team of 8 Customer Service representatives, international and UKI. The team used a very basic (circa 1990) bespoke computer system and managed orders from a core group of customers. Identifying and driving common process between the teams who were newly formedDriving the identification and documentation of standard proceduresWorking with UK commercial to agree processes for managing credits, debits and customer complaintsWorked on SAP project to implement in the UK, identifying best practice, and simplifying current processesCustomer Service lead, key user and chief trainer for SAP, Show less

Amersham

Training co-ordinator for the role out of a project to simplify document tracking on procedures and medical documents. Training across 10 sites in Europe and APAC, I worked with the trainer to agree times, managed bookings, identified issues.Reviewed training documents and handled the translations, ensuring they were agreed by local trainers.I also managed, updated and carried out the financial tracking for the project.Working to tight timelines the project did start to role out on… Show more Training co-ordinator for the role out of a project to simplify document tracking on procedures and medical documents. Training across 10 sites in Europe and APAC, I worked with the trainer to agree times, managed bookings, identified issues.Reviewed training documents and handled the translations, ensuring they were agreed by local trainers.I also managed, updated and carried out the financial tracking for the project.Working to tight timelines the project did start to role out on time Show less

managed the UK customer service team at the warehouse site, and the sales support team in Central London. Integrated the Puffin book club into Customer service, Integrated Ladybird Books. Managed largest book chains (WH Smith and Waterstones) - implemented Ways of working.

Cim, Marketing

CIM diploma in marketing.

Bsc, Mathematics And Geography

Education record