XEROX SERVICES — Cleveland, OH 03/98 to PresentSite Coordinator, 01/07 to presentProduction Associate/IGen Operator, 03/98 to 01/07Promoted to site coordinator focusing on the management and timely execution of production department in an high paced graphic and printing atmosphere. Worked with two additional departments to meet and exceed quality standards while maintaining a high level of customer satisfaction Selected Contributions: Oversee all aspects of Office Output Management Diagnostic and configuration of production results based on client needs and specifications Operation of all equipment, software and hardware necessary to complete production process Ability to offer onsite support, maintenance and repair of high frequency service call areas Complete all areas of customer service, administration and billing, inventory maintenance, mail distribution, shipping and receiving, and binding

Prepare Dockets for JudgePrepare courtroom for night courtStood in court room as Bailiff, calling defendants, before the JudgeInput cases into the computer systemUpdated court records after courtHelp prepare for meetings and eventsHelp prepare receipts and tickets for fines paidContacted municipalities about capiases on defendantsCall clients about past due fines

Promoted to site coordinator focusing on the management and timely execution of production department in an high paced graphic and printing atmosphere. Worked with two additional departments to meet and exceed quality standards while maintaining a high level of customer satisfaction Selected Contributions:Oversee all aspects of Office Output ManagementDiagnostic and configuration of production results based on client needs and specificationsOperation of all equipment, software and hardware necessary to complete production processAbility to offer onsite support, maintenance and repair of high frequency service call areasComplete all areas of customer service, administration and billing, inventory maintenance, mail distribution, shipping and receiving, and binding

Mastered all phases and aspects of production, customer service and customer retention. Embraced a leadership role that enabled new employees to glean from the all mastered skills and concepts introduced in production quality. Selected Contributions:Designed and implemented new procedures more efficient within inventory accountability that cut overall costOversaw daily production on monochrome and color machines while training new employees in equipment and account services