Ruth Rainey Email and Phone Number

: Developed standard operating procedures, and processed new hire paperwork including E-Verify: Managed day to day operations of all accounting functions: Evaluated and reviewed performance in all accounting areas, A/R, A/P, and Sales : Prepared and executed Business Development Plans and annual Budget plan: Monitored employee expenses to ensure on target for all departments : Developed compensation and monthly metrics to measure sales performance : Managed daily, weekly and monthly cash flow reports to Headquarters (Greece) : Prepared business licenses, business registration : Prepared bank reconciliation of multiple accounts, Operating, Disbursement, Payroll and Flex Spending: Administered 401K plan documents, payroll, taxes, and Flex Spending accounts

: Recruit, hired and developed new/exiting employees: Developed standard operating procedures, and new hire development plans: Managed day to day operations of a Customer Service team for 2 entities: Managed CRM ticket process to ensure follow-up and customer satisfaction rate: Prepared and executed Business Development Plans of new lease entity: Work with IT on system improvements to enhance operations by automating processes : Managed data integrity of the Financial and Customer information : Developed and managed monthly metrics to measure performance and team activity

: Developed new processes and procedures: Recruit, hire and developed new staff members: Participated in acquisition transition plans: Worked with a team of developers on system integration plans: Managed a team of Customer Service Reps in a Call Center environment: Monitored Call volume of over 2500+ calls daily

: Managed Regional Billing for wireless sector and service suspension process: Developed custom reporting for Global Accounts: Post cash receipts, process credit card payment, wires and cash payments: Managed over 300 calls a day related to billing and collection issue: Worked with legal department on negotiating and or payment arrangements: Worked with business develop team to ensure contractual compliance: Participated in the transition of function to Corporate Office