Ruth Ramos Email & Phone Number

Miami-Fort Lauderdale Area

The Housing Finance and Community Redevelopment Division are responsible for administering the housing programs of both the Housing Finance Authority of Broward County, Florida, and the Broward County Commission. Many of the duties include the following:• Administered and managed various community development programs to include but not limited to HOME, Community Development Block Grant (CDBG), Housing Finance Authority (HFA) or other federal funds, State SHIP funds, regulations regarding income and asset verification to complete Income Certifications for applicable housing assistance programs.• Determined applicant eligibility for various housing programs in compliance with federal, state, and local government regulations.• Certified applicant's income and assets; requested, collected, and reviewed, documents, performed in person interviews, and obtain third party income and asset verifications as required. • Evaluated property eligibility through review of property appraiser's data sheet, real estateappraisals, or recorded mortgage/lien documents.• Conducted mortgage pre-qualification interviews including income certification; review realestate sales contracts, appraisals, home inspections and other documents to pre-qualifyclients for a housing program; originated and processed resulting mortgage loans in keeping up with program guidelines.• Prepared grant applications and completed management reports as required.• Planned and conducted conferences and workshops with public and private groups for thepurpose of identifying and finding solutions to problems in community development.• Monitored Home and Ship programs and drafted letters for non-compliance as required• Served as liaison between civic groups, community development workers, the professionalstaff, and County officials in solving community problems.• Coordinated with other County agencies, inspector, contractor, and clients on theprocurement and construction processes.

Opa-Locka, Florida, United States

Multi-Family Tax Credit and Low-Income Housing (Section 8, HUD) Properties• Managed operations of over 216 multi-family tax credit rentals.• Managed residential lease agreements and Housing Assistance Payment (HUD) contracts. • Assisted with leasing apartments, coordinated move-ins and move-outs.• Processed and entered annual recertifications in database system (one site system). • Managed procurement solicitations (Request for Quotes) and purchase order requisitions for various goods and services (i.e., road repairs, landscape maintenance, building materials, etc.) on an as needed basis.• Maintained tenant files and aided with tenant concerns and complaints.• Prepared and assigned work orders for completion by maintenance staff. • Processed invoices and reconciled invoice discrepancies.• Prepared vendor documents to register contracted vendors with the company for processing by Finance Department.• Revised and developed Low Income Housing Tax Credit (LIHTC) program policies and procedures.• Processed rent payments, collections, and initiate evictions.

Fort Lauderdale, Florida, United States

Tax Credit and Low-Income Housing (Section 8, HUD) Properties assist with providing low to moderate income-based housing units to provide safe, decent affordable housing. • Demonstrated community and apartment and apply product knowledge to clients needs by communicating the features and benefits; close the sale. • Prepared and processed new applications and re-certifications and input information on YARDI System accurately and on timely basis included sending out letters (120, 90, 60, & 30 days) and scheduling resident appointments.• Maintained the HUD subsidized list & updated applicant waiting list as needed. • Completed all lease applications, performed application verifications and notified prospective residents of results. • Drafted miscellaneous resident communication as needed. • Administered interviews and determined eligibility of applicants from the waitlist for lease up.• Assisted with walk-ins appointments and answered customer phone calls/complaints.• Scheduled work orders and monitored outstanding work orders.• Collected rental payments and deposited tenant’s payments into the corporate bank accounts. • Manage inventories and ordered office supplies.

Fort Lauderdale, Florida, United States

Housing Authority of the City of Fort Lauderdale Housing Choice Voucher Program • Performed annual and interim re-certifications for multiple unit developments for clients under the Housing Choice Voucher Program, to determine rent portions and continued client eligibility.• Processed new move-ins, transfers, interims, and rent increases or decreases.• Issued Housing Choice Vouchers and scheduled orientation appointments for program applicants entering the Housing Choice Voucher program (Section 8). • Reviewed and processed, “Requests for Tenancy Approvals” agreements completed by the prospective landlords.• Maintained over 500 caseloads. • Created and requested Housing Quality Inspections and rent surveys for prospective units as required.• Determined and re-adjusted family rents and housing assistance payments as required in accordance with HUD regulations. Prepared and processed tenant files including case records and reports. • Established a working relationship with private rental owners and coordinated appointments between owners and clients. Prepared contracts, leases, and Housing Assistant Payment forms as necessary. • Other responsibilities include, but not limited to resident’s relations, running weekly and monthly reports, general office duties as answering the phone and filing.

Miami-Fort Lauderdale Area

Public Housing and Community Development Department (Public Housing Division)• Prepared and delivered correspondences, answered telephones, collected and posted residential rents daily. • Performed transactions such as annual re-certifications for continued occupancy, resident move in, move outs, transfers, and evictions.• Prepared rent calculations; lease and eviction packages; apply back charges, credits and/or re-payment agreements as necessary.• Assisted the Maintenance Department with unit inspections (Housing Quality Inspections), filed maintenance work orders, and prepared inspection reports.• Assisted with bilingual interpretation with clients regarding residential issues as needed.• Drafted daily reports and attended court order meditations on behalf of the Site Manager.

Miami-Fort Lauderdale Area

Miami-Dade Public Housing Agency (Housing Choice Voucher Program) • Provided administrative assistance to program operations such as searched for case files, filing documents, logged in accounting memos, organized, and managed general mail, and annual recertification packages.• Provided customer service to tenants and landlords and assist them with any problems, questions, and concerns via interpersonal contact and telephone. • Reviewed and prepared new move-ins, transfers, interims, and rent increases for Occupancy Specialists to process client files as needed.• Reviewed and processed, “Requests for Tenancy Approvals”, completed by the prospective landlords.• Created/updated unit information in Elite system.• Created and requested Housing Quality Inspections and rent surveys for prospective units as required.• Calculated tenant/PHA rent portions, using “Happy Estimator”, prior to move-in.• Drafted appointment letters and created monthly management reports.

Miami, Florida, United States

• Organized and managed registration records such as researched and updated voter’s history files, coding, and processing data entries into the database. • Processed new voter registration applicants. Responded to high call volumes of voter registration inquiries concerning election laws, rules, regulations, and procedures.

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

Associate Of Arts - Aa, Criminal Justice/Safety Studies