Ruth Redmond Email & Phone Number

Irving, Texas, Us

Leads the content development team in executing strategies to deliver exceptional training and policy content that supports the modern learner. Collaborates closely with the Sr. Vice President, Content Strategy, to align content development efforts with customer needs and market trends. • Manages the development and execution of the quarterly content roadmap, including prioritizing content projects, allocating resources, and ensuring timely delivery. • Oversees quality assurance processes to ensure all content meets high standards of accuracy, relevance, and effectiveness. • Researches and monitors industry trends, best practices, and emerging technologies in learning and development to inform content innovation strategies and ensure content remains current and relevant.• Ensures legal compliance by monitoring legal and regulatory requirements relevant to training and policy content, conducting regular reviews and updates of existing content based on legal changes and customer feedback. • Utilizes data analytics and customer feedback to measure the effectiveness of content strategies and make data-driven decisions to optimize content performance. • Drives process improvement by continuously assessing and improving content development processes, strategies, and tools. • Fosters team development by promoting open communication, facilitating knowledge sharing, and providing support to build a collaborative and high-performing team. • Manages resources effectively, including budget allocation and vendor management to ensure optimal performance and execution of all commitments.

Irving, Texas, Us

Established and led the Project Management Office (PMO), serving as a center of excellence to provide strategic guidance, standardization, and support for project management practices, driving project success across the company. • Recognized for skillfully orchestrating the company's largest post-acquisition integration, integrating company operations, technology, and teams to ensure a seamless transition and maximize synergies. • Facilitated the centralization of project management practices and implemented a company-wide project management platform, enhancing team productivity and project delivery.• Initiated and implemented a strategic portfolio management framework, resulting in increased project alignment with organizational goals, enhanced project transparency, and improved execution. • Established a standard project management framework and governance structure to ensure a consistent approach to prioritizing and managing projects across the company, improving project initiation, planning, execution, reporting, and overall project efficiency. • Elevated the organization's project management maturity by implementing best practices, frameworks, and ongoing training, resulting in improved project success rates and increased stakeholder satisfaction. • Fostered a collaborative culture across departments, breaking down silos and enhancing communication, leading to improvements in cross-functional project delivery.• Implemented proactive risk management strategies, enhancing transparency and mitigating potential project risks.

Irving, Texas, Us

Led the People Success team, overseeing training, enablement, and engagement initiatives. • Devised and executed a comprehensive People Success strategy aimed at elevating the employee experience, enhancing employee retention, and fostering employee skill development.• Established and managed end-to-end onboarding, continuous education, leadership development, and peer-to-peer engagement programs, resulting in heightened employee growth and engagement.• Pioneered the design and implementation of an inaugural company-wide onboarding program with over 85% of the current workforce completing the program. • Leveraged Grace Hill's policy management platform and LMS to create and deploy more than 600 policies and 200 tailored training courses.• Earned the 2022 Sales Impact Award, a recognition from the Chief Revenue Officer, for creating and launching the GH Sales University and Sales Playbook.• Led the planning and execution of monthly company-wide all-hands calls and leadership meetings, ensuring transparent communication and alignment across teams and departments.• Contributed to the adoption and proficient administration of the organization's technology stack, including Google Workspace, Slack, Zoom, Salesforce, Fellow, ClickUp, and sales demo platforms.

Irving, Texas, Us

Hired to support the transformation of the account management team and spearhead an organizational redesign. • Successfully transitioned 1,000 client accounts across three teams and fifteen account managers in multiple regions in less than 90 days. • Improved employee and customer experiences by implementing a sales playbook, dedicated implementation team, centralized contract process, and universal Salesforce opportunity. • Provided ongoing support and enablement for sales and account management teams including onboarding, training, coaching, and client support for high-value, at-risk, or new business development. • Managed a portfolio of 15 strategic accounts and established strong client relationships through effective communication, proactive support, product adoption, executive engagement, and thought leadership.

• Co-founded ComFab Consulting Inc., a dynamic consulting firm specializing in strategy and implementation solutions enabling clients to achieve growth, increase efficiency, and navigate change. • Oversaw all facets of company operations, encompassing financial performance, marketing, business development, client management, and overall operational management. • Established a robust client portfolio in a span of less than two years and supported over 20 organizations.• Forged strategic partnerships and alliances that amplified ComFab’s impact and expanded its service offerings. • Cultivated and managed a network of contractors to facilitate rapid scaling to address client needs. • Conducted needs assessments to identify improvement areas, and provided tailored recommendations to faciltiate transformational change through strategy refinement, portfolio optimization, and effective management. • Assisted clients in translating plans and recommendations into actions by offering implementation engineering solutions that streamlined project execution and fostered the creation of sustainable processes.

Fort Lauderdale, Fl, Us

• Recruited by the Chief Delivery Officer to establish the Performance Solutions division, focused on delivering performance-based training solutions to Fortune 500 clients in various industries such as telecommunications, healthcare, construction, education, and financial services. • Supported cross-functional teams in the successful development and launch of new products and services, from ideation to go-to-market strategy, while effectively managing project timelines and client relationships. • Conducted comprehensive learning audits utilizing benchmarks acknowledged by the U.S. Department of Education to assess training quality and enhance performance outcomes.

Fort Lauderdale, Florida, Us

• Led a team of 45 training professionals responsible for the onboarding and continuing education of 3000 learners in 6 student success centers and 18 campuses throughout the United States. • Designed and executed the inaugural leadership development program, which resulted in a 25% decrease in leadership turnover within the first year of implementation. • Conducted ongoing needs assessments and recommended training programs and learning interventions to drive performance outcomes and promote employee engagement.• Directed the design, development, and implementation of the organization-wide learning journey framework to create learning paths and support employee development and career development.• Implemented a company-wide knowledge management wiki that grew from zero to 50,000+ searchable pages in the first year, increasing communication, collaboration, call effectiveness, and compliance.• Managed projects for executive leaders in the office of the Provost, admissions, academic advising, marketing, and campus operations.

Chicago, Il, Us

• Developed and orchestrated a comprehensive six-week leadership development program, overseeing both classroom and on-the-job training activities for new and existing managers. • Expanded the leadership development team to comprise eight dedicated trainers, tasked with facilitating training and support for over 150 new and existing leaders each year. • Pioneered the establishment of a company-wide coaching certification program, equipping leaders with the skills needed to deliver impactful feedback, fostering career growth, and provide performance support.

Chicago, Il, Us

• Managed and monitored admissions operations for a 100+ person call center team to ensure achievement of assigned conversion, retention, compliance, and quality goals were met. • Monitored employee to management staffing ratios and worked with executive leaders and recruiting to ensure proper staffing levels were maintained to support the department’s business objectives. • Oversaw an intensive three-month executive transition program for six student success centers in three states. • Assisted leaders in analyzing team statistics, processes, and people practices and implemented solutions to improve individual and team performance.

Chicago, Il, Us

• Directed and coached a team of 40 admissions advisors and 2 associate directors, steering them toward the attainment of monthly enrollment and student start goals.• Oversaw admissions operations to ensure alignment with company expectations and service benchmarks, providing continuous coaching and guidance to associate directors and advisors. • Conducted in-depth analysis of enrollment metrics, identifying positive and negative performance trends, and introduced strategic processes and initiatives to enhance overall performance. • Consistently exceeded enrollment targets, consistently ranking as the leading admissions director with the highest percentage of enrollments achieved against weekly, monthly, and quarterly benchmarks.

Bachelor Of Arts, English

Certificate In Leading Innovative Change

Master Of Science, Management