Customer Service Representative
Current• Works with customers to convert inbound inquiries into actual sales.• Assists clients with product related questions while ensuring a high-quality client experience. • Sells, quotes, and promotes building material to support the successful execution of sales plans.• Develops, maintains, and fosters effective customer relationships over the phone.• Estimates date of delivery to customers based on order processing, production, and delivery schedules.• Investigates and resolves customer problems, including warranty service.• Enters new customer data and sales information into company database software.• Adheres to all compliance standards within required company policies and procedures.• Ensures accurate data entry in addition to timely communication on orders and delivery dates.