Spearheaded successful customer service division through strategic planning and analysis. Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques. Maintained a thorough understanding of all company products and services while educating and assisting customers during escalated calls. Increased customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews… Show more Spearheaded successful customer service division through strategic planning and analysis. Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques. Maintained a thorough understanding of all company products and services while educating and assisting customers during escalated calls. Increased customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews with other members of the management team. Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies. Analyzed reports, call monitoring, surveys, and vendor relations to refine and maintain workflows and procedures, Show less

- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.- Reviewed and updated account information in company computer system- Detected flaws in customer and account data, resolving issues and communicating with supervisors- Completed database backups to secure information.- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.-… Show more - Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.- Reviewed and updated account information in company computer system- Detected flaws in customer and account data, resolving issues and communicating with supervisors- Completed database backups to secure information.- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.- Processed financial documents, contracts, expense reports and invoices. Show less

- Responded to customer inquiries via phone, live chat, and email.- Managed order queue- Reviewed orders from customer representatives and review for accuracy and completeness - Guided customers through troubleshooting, navigating company site and using services.- Maintained customer database by entering any new and updated customer and account information.