Rapport / Infolease Implementation/ testing/ Project Management.

✓ Core team member, leading the user acceptance testing (UAT) for new front‐end and back‐end systems✓ Defined a comprehensive test plan, including case, and tracking status in Jira software.✓ Prepared training documentation of internal workflow and vendor training material.✓ Worked with multiple internal departments to implement policy and procedures.

✓ Led the leasing team, monitoring and balancing the daily workflow to meet milestones and quality standards.✓ Pioneered the strategy, systems, policies, best practices, documents, and training as one of the four founding members of the company. ✓ Enabled portfolio growth of $900M and a domestic dealer network of 400+.✓ Boosted revenue by partnering with management teams to establish new guidelines and improve processes.✓ Accelerated lease processing turnaround times by interviewing, traveling to site, training and creating a Jamaica-based operations center and bootstrapping an offshore team of 20 to manage the expanded leasing volume.

✓ Coached and trained Xerox Leasing Dealers and authorized seller partners on all lease processes.✓ Daily point of contact for booking and funding escalated issues from Dealers, Customers and Team members on and offshore. ✓ Support direct and indirect sales channels.✓ Dealer / Vendor Relationship Management and Training.✓ Process large & complex lease transactions. ✓ Auditing fundings to reduce booking errors and billing issues.✓ Adjusting contracts in Infolease / late fee waivers/ corrections / term changes/ payment structures.✓ Supervise Lease Admin daily work queue of contracts to meet turnaround times and quality standards. ✓ Streamlined configuration, migration, and training processes for Rapport and Infolease leasing systems by establishing program defaults and reducing manual data entry.✓ Strengthened dealer partnerships by creating detailed training manuals and cheat sheets. Enabled dealers to work with the inside sales team for new program assistance.✓ Partnered with administrators to handle complex deals and potential problems to anticipate and resolve escalations and address issues.✓ Rescued declining customer experience and satisfaction metrics by auditing transactions for accuracy and collaborating with IT to develop and deliver a report on booked deals.✓ Rapport and Infolease system project Implementation.✓ Dealer & Vendor system setup.

✓ Structured solutions for programs, rates, buy-outs, and trade-ups for transactions from $100K to $3M by working in concert with sales teams.✓ Reported monthly on a portfolio of approved backlogs, end-of-lease accounts, terminated accounts, and gross receivable reports.✓ Worked with potential customers for the Click Deposit product, handling initial outreach, follow-up, and sale.✓ Owned support for dealers and their customers finalizing lease transactions.