• Lead and managed the team responsible for development, implementation and maintenance of a framework and policies for competency assessment in the NSW mining industry.• Prepared briefs and Board papers recommending procedural enhancements to reduce business risk.• Reviewed and updated all policies to reflect current legislative environment.• Developed examiner and exam supervisor guidelines to enhance the quality and integrity of the competency examinations.• Prepared procurement briefs and managed contractor selection.• Developed implementation plans and project managed a key project delivering to milestones and budget.• Managed the team taking them from a fragmented and disengaged team, to an engaged and cohesive team, providing guidance and support, and introducing KPIs and monthly reviews. • Developed strong stakeholder relationships, including with the Mining & Petroleum Competence Board and the examination panels.

• Provided high level executive and administrative support, preparing correspondence, briefs and reports to support the Office of the Deputy Secretary.• Conducted research, prepared and collated information, and undertook projects to support the Office’s response to issues.• Coordinated procurement.

• Assisted in workforce planning including accessing staff requirements against budget, preparing Deputy Secretary Briefs. • Project managed the end to end recruitment process across a number of business units.• Coached hiring managers and interview panel members in behaviour interview techniques.

• Initiated my involvement, taking sole responsibility for SalesForce Optimisation process, including preparing a business case justifying budget expenditure, undertaking process analysis, and developing Business Requirement Specifications to mitigate business risk.• Documented current business processes, reviewed processes and initiated process improvements to better meet business objectives and match resource levels. • Developed strong relationships with key internal and external stakeholders.• Managed contracts for proprietary software products.

• Developed ISO9001 work processes and training manuals for CRM implementation. Delivered training.• Managed state IT issues including the implementation of a new CRM database within the NSW branch. • Provided support to the CEO and State Manager including preparation of Board Reports.• Responsible for facilities management, procurement and supplier contract management.

Maintained strong client relationships and developed business opportunities with key personnel within the client baseStrong candidate selection resulting in minimal replacementsAchieved consistent performance against targetDeveloped and delivered training on interview technique and candidate write-ups to staff

Liaised with both clients and candidates to manage the recruitment process for both permanent and temporary roles.

Liaised with candidates and clients to manage the full recruitment process.Trained new recruitment staff in selection processManaged bulk recruitment of call centre roles and facilitated assessment centre sessions within a simulated call centre environment

Analysis, management and forecasting of expenses.• Development and monitoring of Project / Initiatives Register for Customer Care.• Management and development of support staff.• Development of Compliance procedures and reporting for Customer Care.• Development of a Reward and Recognition scheme for Customer Carecandidates• Conducted a situation review on pricing process. This revealed critical gaps in the recording a pricing data. Provided recommendations resulting in more informed pricing decisions.• Developed support staff matrix for Commercial, Strategy & Planning

• Through revenue analysis clearly identified areas of revenue loss within individual customers and also within industry streams.• Accurate reporting, analysis and forecasting of sales revenue including product trend analysis.• Development of sales and revenue targets for sales staff based on sales forecasts.• Provided KPIs reports for management for payment of remuneration under the Sales Incentive Scheme and managed the payment process through HR.• Project management of the debtor’s position, including management of cross functional teams, resulting in Key Customer Sales achieving their debtors’ target.• Effective budget monitoring ensuring that National General Manager’s targets were met.• Management of Sales Support Managers, developing KPIs and conducting performance reviews, and conducting training to develop their skills.• Representing the NGM at key inter-department meetings to develop work procedures and build relationships between sales and other departments.• Management of ad hoc projects

• Effective budget monitoring ensuring that Account Director’s targets were met and preparation of budget projections.• Negotiated the team budget with Finance resulting in an increased share of the Business Units overall budget.• Accurate reporting, analysis and forecasting of sales revenue including product trend analysis.• Development of sales and revenue targets for sales staff based on sales forecasts.• Provided KPIs reports for management for payment of remuneration under the Sales Incentive Scheme and managed the payment process through HR.• Management of various ad hoc projects• Management of the overall recruitment process of sales staff and participation on interview panels.• Management and development of Sales Support Officers to ensure efficient administrative support for the team. Set their KPIs and conducted performance reviews.• Management of the office relocation to another building within Sydney CBD.• Business Unit WHSE and EEO management and reporting