Ruth Smith Email & Phone Number

Wellingborough, Gb

Wellingborough, Gb

• Customer service expectations• Call Centre Administration Support• - Inbound/outbound calls- Administration, processing credits, sales orders, warranties, quotations • Building relationships with colleagues and customers

• Customer service expectations• Call Centre Administration Support - Inbound/outbound calls- Administration, processing debits, credits, sales orders, warranties- Assisting with training new team members -PA to Directors and CEO - Administration duties to cover holidays when required. Board Reports, meeting packs.

- Claims Loading- Claims Progression- Call Centre - Claims Management

-PA to Directors and CEO - Administration duties to cover holidays when required. Board Reports, meeting packs.

Northampton, United Kingdom

• Booking travel for course trips, University staff and Students• Liaising with travel agencies, hotels, booking.com, Train line • Providing quotes and booking trips• Admin duties - Hotel Reception cover, Purchase Orders, Invitation Letters, Visas and Currency • Working within SLA time frames

Wellingborough, Northamptonshire, United Kingdom

- Claims Loading- Claims Progression- Call Centre - Claims Management

Wellingborough, Northamptonshire, United Kingdom

Call Centre Administration Support - Inbound/outbound calls- Scheduling appointments for field and desk engineers - Administration, triaging claims, report collatingBuilding relations with colleagues, field and desk base engineers Customer service expectations – Managing the Policy holder / Third party insured and repairers Building customer relations - identifying complaints and being customer focused Working within SLA time frames, meeting deadlines set and working in a timely mannerWorking well within a team and as an individual Mindful of the Data Protection Act 1998Additional duties - Reception cover

Call Centre Administration - inbound /outbound callsFinal response on Director level complaintsResolving escalations of new business mortgages within SLA before members contacting FOSCustomer satisfaction Customer service - Building Customer relationsWorking within SLA time frames, meeting deadlines set and working in a timely mannerMindful of the Data Protection Act 1998

Newport Pagnell, Milton Keynes, United Kingdom

Working within a team of three and as an individual Building relations with colleagues - people skills and managementHR Admin support to Directors / Senior Managers - Grievance, Disciplinary and Appeal meetings- Recruitment / offer / contractual letters / induction packs- Company mail-outs / memos / employee data updates - Holiday allocation / attendance records / overtime reports / sick and return to work forms- Reference requests for current/past employees- HR/Director reports

Newport Pagnell

Call Centre Administration - Inbound /outbound callsSpare part and new appliance orders / invoicing Logging services calls for customers throughout the UK. Customer complaintsCustomer satisfaction Customer service - Building customer relations.

Milton Keynes, United Kingdom

CUSTOMER SERVICE, CALL CENTRE, DISHWASHER REPAIR ACTION.This was a position working with BSH Home Appliances Ltd Call Centre through Manpower. Project Autumn; for a recall to UK Dishwashers on dishwasher components. BSH Home Appliances comprises of four brands (Bosch, Siemens, Neff and Gaggenau). In the Customer Liaison team we were the final response on director level complaints. Key Customer Liaison responsibilities included: answering customers and engineers via inbound/outbound calls, to resolve escalations and complaints. Ensuring I was providing customer satisfaction with a high standard of customer service, supervision of an email inbox and imputing daily KPI figures. I was voted by customers for a BSH Customer Service award Computer skill set: Smart, (IXOS) Accid, Web base programmes, Excel, Word and PowerPoint.

Wellingborough

Sales Assistant/Administrator. Having previously worked for KG Kitchens, the owner of the company asked if I would come back and help him in his new showroom. My role was as the same as before. (Please see September 2003 - March 2005). In an endeavor to increase sales I designed a Website for the showroom (www.kgkitchens.co.uk). I designed promotional material and organised adverts through local media.

Northampton

• Restaurant – Hosting and waitressing • Market retail area - merchandising / restocking, customer enquiries and customer orders• Growing planets and duties within the green houses Computer skill set: Word, Excel, Epos system for ordering/stock levels.

Wellingborough

KG Kitchens had a local customer base, and its reputation was founded on recommendation and previous sales. Sales Administrator duties included: coordinate stock/product orders, meeting with the various suppliers, make appointments for the designer/owner to visit leads, arrange quotations and designs for prospective clients, ordering materials, and planning installations, ensuring that the showroom reflected the image of the company. I attended trade shows, sales courses and I also received in-house training from the outside company Sale representatives. Computer skill set: Word, Excel.

Kettering

A Part-time Sales Administrator for The Bathroom Store, • Designing bathroom solutions• Selling designer bathroom suites and accessories• Sourcing products processing orders and quotations• Covering the shop manger during holiday periodsComputer skill set: Word, Excel.