Design my own ethical and responsible brand for women and kids who like comfort clothing and timeless aesthetic with the exclusivity of a small and careful production.Besides designing I am responsible for the following activities every season: selection of fabrics, pattern making and scaling and sample production.Also social media management, online shop, customer service and photo shooting organization.

Lead the daily operations of the store with a high focus on a careful selection of items and delivering excellent customer service. Market research on brands with local philosophy which promote commitment to the proximity and quality industry.In-store visual merchandising. Create the store’s atmosphere, layout and design.Develop marketing strategies: online (social media activity) and offline (events).End-to-end online shop management. From uploading any new item until its delivery to customer.Inventory planning, KPIs analysis and setting up targets for upcoming seasons.Price analysis and general administration: accountancy, payroll and payments.Team leading a group of three store assistants.

Responsible for the end-to-end IT sourcing of the new stores around the world as well as providing all required technology to employees. Manage the relationship with the IT providers across different countries: price and terms negotiation.Lead the project schedule to ensure timely and quality achievements of all technological deliverables. Continuous progress tracking and reporting to stakeholders. Build up an internal database for stock controlling with a view to track all orders more efficiently.Main contact for any internal escalation that impacts the usual business.Continuous development and implementation of cost savings, efficiencies and process improvement initiatives.

Responsible of assessing and controlling the level of credit risk on a wide accounts portfolio across the EMEA region including large key leading distributors.Ensure that all customer accounts are promptly maintained and accurately reconciled within the accounting system. Data analysis and forecast reporting.Logistics coordination, resolve customer service enquires and administration tasks.Analyse, monitor and update financial data with a highly commercial focus. Working with balance sheets and P&L statements to evaluate the risk.
Keep debt within the agreed terms. Dealing with different payment terms and international documents such as Letter of Credit, Bank Guarantee, Bill of Lading, etc.
Quarterly conventions with the sales and customer service department to review the accounts portfolio and define future strategies in order to maximize the business revenue.Supervision of legal cases – Preparation of all the documents to instruct the collection agencies and/or
 solicitors.

After completing a successful University internship during 4 months, Laboral Kutxa offered me a permanent position to stay in the company.Cash handling; process paperwork (tax, cheques, transfers, deposits, debit cards and opening accounts); customer service support, maintain account balances; examine and cover client risks; suggest additional banking products (loans, mortgage, investments, credit lines, credit cards and saving accounts).Responsible for the marketing campaign for new clients and kids’ accounts.Build and maintain excellent client relations by managing a prompt and accurate response to emails, phone calls or in person meetings in the office.