Ruth Sorensen Email & Phone Number

Sydney, New South Wales, Australia

Responsible for the integrated, day-to-day management of the Ole Lynggaard Sydney Flagship Store, providing customers with a unique and exclusive experience whilst taking pride in providing an exceptional level of service. • Developing the CRM system by building and nurture relationships with customers in order to generate sales and provide value.• Assisting the wholesale OLC team with product introductions, training, and preparation of the showroom for any press, media, or stylist showroom appointments.• Following visual merchandising guidelines in line with OLC global standards and creative visions.• Providing visitors to the store a positive and exclusive experience for any events hosted in the flagship store.• Driving sales through ambitiousness, teamwork, and a warm and positive customer experience.

Sydney, New South Wales, Australia

Responsible for all aspects of managing a successful high-end small business. Developing and closing sales opportunities whilst maintaining a strong focus on the overall customer experience.• Maintenance of complex product and pricing data. • Payroll and accounting duties using Account Right and Retail Manager.• Presenting store and window displays to exacting standards. • Coordinating with vendors and suppliers, to ensure timely completion of repairs and redesigns.• Updating and maintaining website.

Sydney, New South Wales, Australia

Manged customer service in-store and online for Australia’s leading BBQ retailer. First point of contact for customers both directly and over the phone. • Prioritized and resolved customer issues and enquiries. • Accurate processing of customer orders and purchase orders into MYOB.• Arranged quotes, liaised with suppliers and coordinated orders and deliveries with warehouse and sales staff. • Ensured website pricing and product information was accurate and current.

Sydney, New South Wales, Australia

Accountable for handling all direct sales to floor customers in this exclusive outdoor furniture business with a national reach.• 2nd In Charge to owner/manager, with responsibility for all aspects of this niche, rapidly expanding company.• Inventory management and coordination of nationwide deliveries between customer and freight companies. • Responsibility for all responding to and increasing sales enquiries; online, phone and direct.• Processing sales orders, invoices and cash collections in online accounting package Saasu.• General office administration and accounting in Saasu.

Sydney, New South Wales, Australia

Management of transferees relocating internationally including home search, school search and assistance with setting up local networks. • Adept at building relationships & communicating with people from all over the world, involving a high level of diplomacy & empathy • Delivered solutions in stressful situations, driven by own initiative• Responsible for own research, planning and coordination on behalf of Crown for Corporate Clients. Standards and expectations were of the highest standard.

Danish Language Diploma

Education record

Education record