· Ientified opportunities to enhance digital projects focused on knowledge management and registries, streamlining workflow processes for improved efficiency· Created comprehensive video tutorials and infographics to simplify the use of a complex archival system, facilitating staff understanding and promoting effective utilisation· Collaborated with cross-functional teams to gather feedback and refine content, enhancing user experience and engagement with digital resources

• Created graphics for social media content and website covers• Wrote copies for production descriptions, individual profiles and social media captions adhering to brand image and personality• Helped set up Sisterworks' cultural carnival to celebrate the creations and efforts of migrant workers, as well as their unique cultural backgrounds

• Designed 84 persuasive, functional and brand-aligned food delivery websites • Managing over 500 Sunmi (receipt printer) devices for merchant use• Maintains Company image by managing Merchant and Customer queries

• Customised a private and encrypted clients-facing website for a practice group in the firm: for clients to track progress of their matter, secure exchange of confidential documents and information.• Set up an automated reminder system, specific to different receiving parties, to ensure all client needs and deadlines are met on time.