Spearheaded complex multimillion-dollar hardware and systems-solutions programs to align with company objectives, including program management, product life cycle, and supply management and sourcing activities. Directed program management, assessment processes, and strategy for IT infrastructure of 12 Global Repair Centers, administering $1.6M correctional budget. Coordinated 15+ global cross-functional teams implementing escalation processes for applications and systems. Enabled informed decision-making by ensuring timely metric and KPI reporting.● Resolved 50 assessment findings in FY19 in 4 Asia Pac sites: Korea, Singapore, Japan, and China.● Increased projects completed 30% and reduce implementation times 50% compared to previous periods by implementing robust project management processes. ● Improved vendor infrastructure, implementing redundant systems, failover testing, and escalation processes. ●. Reduced time-to-close 50% and resolved 100+ production issues weekly by developing escalation process documentation for managing outage strategies ● Resolved >30 P1 line down outages by collaborating with various teams to determine root cause and remediation actions with evaluation of system infrastructure elements, including server performance, VPN certification, contract extension, ISP performance, API interfaces, and shipping applications.● Crafted solutions in response to security breach and led removal of customer password collection by teaming with MAC repair centers on initiating information security improvements. ● Completed 10 information systems and technology (IS&T) assessments in 1 year by establishing cadence of IS&T security and redundancy audits for 100% of GRCs, in partnership with IS&T security team.

Managed functional experts responsible for evaluating end-to-end solutions testing. Designed and deployed global system and process solutions to reduce costs and improve performance. Delivered appropriate end-to-end business solutions by assessing and implementing enterprise resource planning (ERP) software, Oracle Fusion Applications. Leveraged Agile, sourcing, and procurement models to launch Oracle EBS application. Assessed project progress and results to deliver reports and presentations to executive leadership and product development teams. Oversaw all aspects of solution development, including product development data structure, product life cycle management, supply management, and sourcing arenas. Distributed applications to supply base through B2B activities.● Automated $3B in material spend by integrating E-Business Suite (EBS) sourcing module in 6 months.● Led training and certification in E-Business Suite (EBS) sourcing for over 150 operations staff.● Created and delivered training on engineering change order (ECO) processes for 500 internal team members.

Responsible for implementing Supply and Demand Planning modules within Oracle EBS

Directed 13 server supply program managers and material programmanagement team members, overseeing $900M annual spend.

Directed 140 material planning, procurement, and logistics.Managed over $300 million in annual spend.