Ruth Watkins Email and Phone Number
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Ruth Watkins personal email
Ruth Watkins is a Provider Support Supervisor at Availity. She possess expertise in technical support, business process improvement, healthcare information technology, u.s. health insurance portability and accountability act, healthcare and 3 more skills.
Availity
View- Website:
- availity.com
- Employees:
- 495
-
Provider Support SupervisorAvaility Sep 2016 - PresentIndianapolis, Indiana Area· Hire, supervise, train and develop a strong staff to ensure a high level of customer satisfaction· Direct the team’s workflow and customer interactions· Provide leadership and manage team of direct reports· Maintain extensive knowledge of business objectives, practices and processes· Provide guidance and mentoring to employees· Manage employees and team performance through quality and productivity auditing· Monitor the service level agreement targets and benchmarks· Manage department work; including ticket load balancing· Maintain a deep knowledge of business objectives, practices and processes· Coordinate and maintain relationships with cross-functional departments
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Client Account ManagerAvaility Jul 2014 - Sep 2016Indianapolis, Indiana, United States· Developed basic understanding of the client’s business and internal procedures· Assessed error rates, volume trends and workflows· Recommended appropriate reports for clients· Built relationships with client’s key decision makers and influencers· Recommended additional Availity products based on client business needs and product fit analysis· Promoted positive relationships with assigned clients· Conducted regular touch point, problem solving and/or business operational meetings· Monitored client satisfaction with products and services· Worked with finance to ensure clients are being invoiced by the terms of their contract· Interacted with payers on behalf of the client· Developed project plans to track and follow-up on service items· Worked with internal departments to ensure client’s requests and issues were being addressed
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Client Services RepresentativeAvaility Jul 2011 - Jul 2014Indianapolis, Indiana, United States· Triaged, researched and documented support issues for Availity RCM clients· Worked with Business Analyst and/or clients to provide thorough and complete resolutions· Ensured timely escalation of issues to for further research· Manipulated queries to obtain researchable data using Oracle SQL databases· Reviewed EDI processes (ACS X12) and related technologies
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Case AdministratorCharles D. Hankey Law Office, P.C Jun 2006 - May 2009Indianapolis, Indiana, United States· Completed case readiness with clients and medical professionals and prepared court files· Updated client files and maintained evidential materials· Provided clients with accurate case updates and support during appeal delays· Assisted attorneys in appeal processes including but not limited to submitting evidence for review, requesting expedited hearings, preparing interrogatories and other medical questionnaires. -
Probation OfficerMarion County Prosecutor'S Office Aug 2004 - May 2005Indianapolis, Indiana, United States· Negotiated probation violations with prosecuting attorney· Interviewed new arrestees and verified demographics· Recommended bail for new arrestees according to matrix guidelines· Updated probationers status and notified other jurisdictions of noncompliance -
Executive Administrative AssistantMarion County Election Center Mar 2001 - Aug 2004Indianapolis, Indiana, United States· Prepared legal documents for election proceedings· Managed group of eleven employees to prepare for elections· Scheduled delivery and pickups of election materials· Facilitated training courses for election volunteers
Ruth Watkins Skills
Ruth Watkins Education Details
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Pike High School
Frequently Asked Questions about Ruth Watkins
What company does Ruth Watkins work for?
Ruth Watkins works for Availity
What is Ruth Watkins's role at the current company?
Ruth Watkins's current role is Provider Support Supervisor.
What is Ruth Watkins's email address?
Ruth Watkins's email address is ru****@****ity.com
What schools did Ruth Watkins attend?
Ruth Watkins attended Pike High School.
What skills is Ruth Watkins known for?
Ruth Watkins has skills like Technical Support, Business Process Improvement, Healthcare Information Technology, U.s. Health Insurance Portability And Accountability Act, Healthcare, Business Analysis, Leadership, Team Building.
Who are Ruth Watkins's colleagues?
Ruth Watkins's colleagues are Erin Kelly, Breyanna J., Alexander Oineza, Katie Jones, Patrick Walker, Raymond Means, C Austin Saucier.
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