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Ruth Whalen is listed as Passionate Global Engineering Leader | Medical Devices & Healthcare Informatics | Data Management & Security | AI Strategy | Promoter of cooperation and learning based in Denver Metropolitan Area, United States. AeroLeads shows a work email signal at sinch.com and a matched LinkedIn profile for Ruth Whalen.
Ruth Whalen previously worked as Head of Solutions Development at Sinch and Customer Integration Lead at Sinch. Ruth Whalen holds The Art And Science Of Coaching Certificate Of Completion, Coaching from Erickson Coaching International.
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Everyone wants to jump on the AI bandwagon, but how? Medical devices and healthcare systems collect massive amounts of data that need to be stored securely and managed in a way to best allow for analytic use while maintaining privacy. Adding in natural language processing and machine learning can make applications more user friendly, but current customer expectations and experience need to be maintained as well.With more than 15 years leading global solutions development, customer and product integrations, service launches, technical operations and architecture design, I excel at determining the best strategy forward. I love the challenge of balancing the benefits of emerging technologies with the need to continually improve existing products. By integrating diverse products and adding key customer-focused functionality, I have provided new directions for companies to pursue new avenues for revenue and growth. Most often these solutions have included machine learning or natural language processing as well as enhanced data management to allow for greater insights. Some key highlights include: Implemented over 15 conversational solutions using cloud computing, natural language processing, and data collection to allow businesses to communicate more effectively Developed messaging services that generated $350 million revenue and $21 million contributing margin while helping satisfy SOC 2 and ISO 27001 compliance Enhanced flexibility and maintainability of Billing system and data lake over previous 3rd party solutions and increased the unit’s margin by 5% in 3 years
Listed skills include Enterprise Software, Messaging, Software Development, Agile Methodologies, and 21 others.
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Denver, Colorado, United States
Built a global team to develop solutions using various Sinch products to solve greatest communications needs for our enterprise customers. Defined processes to determine estimates and divide work across the team while allowing each team member to learn and grow
Metro Denver
The SAP Digital Interconnect unit became part of Sinch AB as of November 1. I am excited to be starting a new adventure as part of the Integration leadership team helping define the best steps forward for our expanded list of customers. I am coordinating the migrations of the SDI customers to the expanded Sinch Enterprise Messaging platform. My goal is to show off the many advantages for our customers and to make this change as seamless as possible for our fabulous customers.
Greenwood Village, Colorado
• Directed the Software Development and then the Technical Operations teams for a mobile messaging business unit with $350 million revenue and $21 million contributing margin• United remote, global teams (of 50 employees and contractors) to forge strong collaboration to deliver services with Employee Engagement Scores of 88 – 92% and very low turnover• Launched thriving, productive Development Team in India• Spearheaded Operations organization change to increase the speed and reliability of deployments, reduce incident time with better monitoring and training, cut costs by decommissioning unused old hardware and move to hyperscalers, and simplify maintenance with consolidated processes and automation• Advocated for and worked directly with customers to troubleshoot existing issues, determine real requirements and manage expectations and scheduled activities to improve the customer experience• Completed Fellowship with SAP Commerce Cloud Operations team to broaden knowledge of SAP portfolio and offer my expertise to enhance and streamline the De-Escalation Architect Role by improving the Situation Room process and simplifying communication• Accelerated Incident Resolution and Root Cause Analysis time by shifting operation support to the left by improving monitoring, provisioning, deployment and triage training reducing the need for L3 experts to be called in by 20%• Implemented a public-cloud (AWS) scalable REST-based email service that supports over 100 customers and handled Black Friday traffic of over 25 million messages in one day
Greenwood Village, Colorado
• Designed and implemented a whole home-grown Billing system to handle multiple platforms, give margin visibility, giving more flexibility and better maintainability over existing 3rd party solutions and increase the unit’s margin by 5% in the past 3 years• Reduced cost by over $1 million per year by migrating the monitoring database for the personal messaging platform with 1.8 billion messages per day from an Oracle system to a less-expensive Sybase IQ environment capable of new analytic reports
In charge of software development and architecture design for mobile messaging platforms. My team's main focus has been on the multimedia messaging between content providers and users to handle purchases of ringtones or video clips and the receive newsletters on their cellphones. The MM7 platform also allows users to send photos up to web sites directly by messaging. My team has been expanding our work to help enhance and maintain the text messaging platform which handles 10s of millions of messages each day mostly going between different carriers.
• Converted an aggregation of various products by New Era and Sybase to a fully functioning Sybase PATRIOT Act Solution for the financial industry (U.S. Patent 8,423,563)
• Productized the New Era Adapter Development Kit from a Proof of Concept from Research and Development into a framework used both internally and externally• Headed development of NEONRules and NEONFormatter which both were still incorporated into IBM MQSphere years after the Sybase acquisition
Received Certificate of Completion for "The Art and Science of Coaching Modules I - IV on December 19, 2017. This included 128 Approved.
Activities and Societies: Tau Beta Pi, Goddard Fellowship
Activities and Societies: Tau Beta Pi, 1991 Bachelor of the Year Award for School of Engineering
Activities and Societies: AWE, Engineering Society, Tau Beta Pi, Worked in Computer Lab for the Math Department
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Ruth Whalen is listed as Passionate Global Engineering Leader | Medical Devices & Healthcare Informatics | Data Management & Security | AI Strategy | Promoter of cooperation and learning.
AeroLeads has found 1 work email signal at @sinch.com for Ruth Whalen.
Ruth Whalen is based in Denver Metropolitan Area, United States.
Ruth Whalen has worked for Sinch, Sap (Sap Digital Interconnect), Sap (Sap Digitial Interconnect), Sybase 365, and Sybase, Inc..
You can use AeroLeads to view verified contact signals for Ruth Whalen, including work email, phone, and LinkedIn data when available.
Ruth Whalen holds The Art And Science Of Coaching Certificate Of Completion, Coaching from Erickson Coaching International.
Ruth Whalen is listed with skills including Enterprise Software, Messaging, Software Development, Agile Methodologies, Integration, Mobile Communications, Unix, and Testing.
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