Ruth Yip Email & Phone Number

Hong Kong, Hong Kong Sar

-To greet, perform and answer the members and prospective members regarding membership matters.-To provide a high level of customer service, and to manage the member life-cycle, to conduct club tours for visitors or potential members;-To attend events, both internally and externally to promote the LRC and its membership opportunities -Work with other departments across the Club to maximize engagement with membership recruitment strategy -To undertake member market research in areas such as member benefit analysis, satisfaction and competition analysis-Produce regular report on membership statistics and assist in sales forecasting -To provide logistics to the Membership Sub-committee meetings including meeting materials & presentation;-To handle administrative tasks including but not limited to issue membership card, membership account separation, distribute members’ notice and letters

Hong Kong, Hong Kong Sar

-Compile and analyze on market trends, competitive offerings and customers’ needs-Conducting in-depth data analyses by using Google Analytics and Google Adwords-Authoring reports containing some actionable recommendations

Hong Kong, Hong Kong Sar

-Prepares marketing reports by collecting, analyzing, and summarizing sales data.-Managed the hotel websites by frequently updated and hotel content accuracy on Online Travel Agent. -Manage in-house and external vendors in relation to marketing related projects (printing, videography, etc.)-Help to coordinate and attend various marketing events. -Supervising the production of marketing materials and collateral.

Hong Kong, Hong Kong Sar

-Answer telephones and take messages-Be responsible for all Reservation inquires via phone, fax and email-Apply telephone sales techniques on all calls to sell hotel rooms-To transfer all reservations data onto the OPERA system accurately and timely manner-Handle guest problems and concerns and find practical solutions or consulting with the Assistant Manager in hotels as needed.

Kowloon, Hong Kong Sar

-Welcome and register guests in a timely manner and provide excellent customer services-Completing procedures when guests arrive and leave -Provide information about services available in the hostel and in the community -Assist with related guest needs-Verify customers' credit and establish how the customer will pay for the accommodation-Promote and up-sell guest rooms-Respond to reservation enquiries-Record guest comments-Responsible for handling cash and operating the register-Communicate guest complaints and refer dissatisfied guests to a manager