Ruth Zaccone Pringle Email and Phone Number

• Subject Matter Expert (SME) North America Business Partner opportunities• Trained IBM Business Partners (BP’s) on opportunity management systems - Global Partner Portal (GPP), My Sales Activity (MySA), Customer Relationship Management (CRM) SalesConnect and Siebel.• Create and present educational training for management and sales teams• Troubleshoot IBM customer issues for business partner accounts• Assign and assist sales teams on business partner owned or engaged leads• Review all business partner incentive lead requests, approving or rejecting (Internet Security/Tivoli Solutions deal registration)

• Single point of contact for IBM’s external Business Partners for deployment of the e-Pricer application.• Execute user registration/schedule education sessions prior to deployment readiness. (e-Pricer is a special bid BP application for pricing and ordering)

• Oversee and verify new IBM customers• Create customer numbers for CRM Siebel records - Global Technology Services• Registered and maintained new/existing users access for the Americas Business Unit in the Registration Database (RDB) for Siebel access

• Trained/managed 8 employees in Customer Master Records (CMR) department to create customer numbers for sale of parts, warranty, and maintenance• Create the departments processes, procedure manuals and monthly measurements

• Manage/analyze data between Opportunity Management System(OMSYS) and Forecasting Opportunity and Contract Utility for Service System(FOCUS) sales team• Handle the Synchronization of FOCUS and OMSYS Integrated Technology Service opportunities for the CRM Siebel System sales implementation• Create the processes and procedure manuals

• Managed and controlled inventory for internal, external and international customers through Systems Application Products (SAP) for sales and distribution• Reviewed, analyzed, and recommended parts for repair processes to the Engineering department• Create procedure manuals for Global Asset Recovery Services (GARS) department

• Review, analyze and calculate net Global requirements and inventory• Interact with reutilization and procurement groups to evaluate possible solutions for inventory short falls• Initiate transfer of assets and interact with manufacturing and development during parts transfer to supply future requirements until end of service (EOS)

• Review, analyze and forecast parts data including end of service parts• Plan and procure parts based on requirements to meet customer service and inventory objectives and interact with the client, IBM plants, and buyers