• Oversee all aspects of leasing, ensuring effective staff leasing techniques, accurate reporting, and timely documentation.• Managed lease file audits, ensuring compliance with company policies and Fair Housing Laws.• Resolved resident complaints and concerns, maintaining high levels of resident satisfaction and retention.• Developed and implemented retention programs, including resident functions and promotions, to boost community engagement.• Assisted in the planning and execution of marketing campaigns, contributing to the development of annual marketing plans and budgets.• Supervised and trained a team of leasing agents, increasing team efficiency and closing rates through coaching and performance monitoring.• Helped drive property traffic and maintained a high closing ratio by executing effective marketing strategies and ensuring competitive awareness.

• Guided customers to wines they enjoy.• Facilitated guided and table-side wine tasting experiences.• Stocked wine and retail merchandise in the tasting room.• Accurately performed daily inventory and money handling procedures

• Independently operated a franchise-like business• Sent 30+ cold-messages a day to prospective applicants via social media and text messages • Called 15+ applicants a day to schedule for interviews• Virtually ran 3 group interviews a day with 3-7 candidates• Virtually trained 20+ new sales reps twice a week• Managed a team of sales reps to sell over $350,000 in a year

• Cold-called 50+ employment referrals a day• Virtually interviewed one-on-one with 3 candidates a week• Personally sold $30,000 in less than a year while going to school full time

• Cold-called 30+ sales referrals a day• Personally sold $11,000+ in a 2-week contest