Ruth Ann Saunders's Location
Greater Asheville, United States, United States
Ruth Ann Saunders's Contact Details
Ruth Ann Saunders work email
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About Ruth Ann Saunders
Accomplished IT professional providing Consulting Services for over 20 years to a portfolio of large clients across multiple verticals.Proven success in building and maintaining client relationships by providing exemplary customer service, understanding customer’s business and business needs, managing expectations and providing value added services. Master problem solver and team builder. Extensive experience with contract management, vendor management, resource management, bid and award process. Delivery/Program Management • Practice Management • Business Development • Business Process Redesign • Process/ERP/Technology Implementations • Project Lifecycle Management • Strategic Planning/Execution • Budget Planning/Revenue Management • Change Management • Resource / Recruitment Management • Mentoring / Performance Management • Vendor Relationships
Ruth Ann Saunders's Current Company Details
Ruth Ann Saunders Work Experience Details
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Senior Director Of Consulting ServicesBlackberry Nov 2024 - PresentWaterloo, Ontario, Ca
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Director Consulting ServicesBlackberry Aug 2020 - Nov 2024Waterloo, Ontario, CaManage all aspects of professional service delivery sales processo Management of opportunity life cycleo Revenue and bookingso Scoping professional services engagementsBuilding and maintaining customer relationshipsBridge professional services sales and deliveryDelivery escalation Presale technical support for sale team
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Senior Project / Program ManagerBlackberry Jan 2018 - Aug 2020Waterloo, Ontario, Ca• Defined Program scope, identified/built/led PS team that fluctuated as needed between 4 to 10 internal and equally as many client resources through 10-month program for US government client’s migration from GFE to UEM; managed $1M+ budget• Program & Delivery manager for large financial customer for 3 years, with project budgets of $3.2M• Personally, successfully managed projects for over 40 clients in 5 years across all verticals
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Regional Lead For Global PmoBlackberry Jan 2018 - Aug 2020Waterloo, Ontario, Ca• Built strong relationships with Mobility Product owners at BlackBerry’s largest accounts in financial and government resulting in continually growing professional services business and improved 1 on 1 relationships with project stakeholders• Provide governance over a resource bench that includes 28 internal and external consultants • Lead team that owns delivery for all Professional Services engagements in NALA; accountable for Customer Satisfaction, from both a product perspective as well as delivery; responsible for revenue tied to that delivery• Provide pre-sale support for consulting sales teams by scoping services engagements, through customer facing meetings to determine customers business requirements, working with internal engineering team to properly evaluate effort, creation of Statement of Work, work with legal, sales and customer through sign off• Partner Management, including onboarding and offboarding of third-party service providers, maintain relationship with partner’s senior management, defining expected reporting for all engagements, reviewing billing• Ongoing efforts with partners to develop PMO team by working as program manager while mentoring junior project managers individually• Working with Partners to define new Professional Services offerings, including managed services opportunities • Perform workshops with large clients to help define areas of needed support and then mapped these to Professional Services offerings• Partner with internal teams to create support processes and procedures to allow supporting of managed services offerings• Escalation point for NALA projects, responsible for pulling in additional resources within PS or Sales or Product• Developed strong working relationships across Orgs, including Product, Customer Support, Sales which results in quick response when addressing customer needs in both pre & post sales situations
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Senior Project ManagerBell Techlogix, Inc. Feb 2015 - Jan 2018Indianapolis, In, UsLead Mobility project manager responsible for mission critical BlackBerry/Good Technology implementations• Managed multiple project teams of 6-10 members simultaneously from kick-off through completion and acceptance • Managed project budgets exceeding $200k for Fortune 100 customers• Responsible for all senior level communications between project sponsor, project stakeholders and technical teams• Maintained each project’s RAID to ensure successful completion• Host weekly project team meetings, publish meeting notes and weekly status dashboards• Developed PMO methodology for BlackBerry projects; trained new project managers to support the methodology• Worked with clients in verticals that include Financial, Energy, Government, Aerospace, Insurance -
Senior Project Manager / ConsultantBrake Parts Inc Llc Nov 2014 - Feb 2015Mchenry, Il, UsManaged team of 5 EDI developers responsible for stabilizing new Oracle environment with end goal to move to managed services• Lead creation of process for development intake which prioritized requests to increase the ability to schedule work to ensure department success• Trained staff on use of process and led continual process improvement efforts to ensure process success• Six-month goal was achieved in 4 months -
Senior Project Manager / ConsultantJpmorgan Chase Jan 2013 - Nov 2014New York, Ny, UsProject manager responsible for identifying client’s business critical data and migrating 2000+ file transmissions from decommissioned platform to new platform. Role included identifying key stakeholders, directly contacting 150+ clients, clarification and documentation of client technical requirements. Coordinated both internal engineering and client resources. Critical to the success of the project was managing all communications & processes from initial client contact, through successful completion of the end-to-end testing. -
Service Delivery Manager, Oracle Managed Services PracticeIt Convergence Sep 2010 - Jul 2012Irving, Texas, UsService delivery manager focused on managing 10-12 accounts simultaneously across multiple verticals, with responsibilities for all technical projects, programs, and client relationships, along with revenue management. Responsibilities included:• Strategic planning with client’s senior management • Identifying service delivery objectives and defining/meeting SLA’s• Translating business needs into actionable plans• Articulating needed process changes and then implementing• Identified and developed future business opportunities• Responsible for contract agreement renewal process• Effectively managed cross-functional teams on 3 continents• Responsible for internal & client Change Management -
Owner, It Consulting PracticeRa Solutions, Inc. 1987 - Sep 2010Privately owned IT Consulting firm • Encouraged staff development by supporting and encouraging upskill training and allowing team members to take on tasks outside their comfort zone• Built company from a single employee to a company that supported over 30 employees and a payroll of $1.5M+ with full benefits• Negotiated contracts with multiple Fortune 100 companies• Ongoing process improvement was required for staffing, training, payroll, marketing as company grew• Improved team interactions with annual picnic that focused on team building activities
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Project Manager / ConsultantPinellas County School Board Oct 2009 - Feb 2010Performed Executive Level Assessment of existing IT support organization with end goal to increase the effectiveness of the user support team.• Conducted interviews with key stakeholders including customers, user support team and management• Analyzing existing data and metrics in Footprint for content and to define trends• Reviewing support policies, procedures & processes• Delivered final observations and recommendations for improving user support that included short and long-term goals as well as next steps in order to clarify and gain buy in for a phased plan -
Project Manager / ConsultantBroward County Schools Jun 2009 - Sep 2009Fort Lauderdale, Florida, UsDeveloped process, procedures and metrics for the Teacher Technology Support Center. -
Program ManagerMotorola 1996 - 2001Chicago, Illinois, UsGlobal Help Desk OutsourceSuccessfully created a Global IT Help Desk as a managed service offering, including management and staffing of all operations that supported over 10,000 employees worldwide with 7 x 24 x 365 support. Created new business processes, trained and managed staff for support of midrange and desktop computing hardware and software, internal and external data and voice networks. -
Senior Network Engineer / ConsultantMotorola 1990 - 1999Chicago, Illinois, UsMulti-million dollar network redesign projectCreation of strategic plan, analysis of existing networking environment, creation of new network design, creation of RFP and review of responses, testing of alternate solutions, and deployment. Responsible for all vendor relations before, during and after bid process. Satellite office annexation projectDesigned network architecture to support multiple remote offices ranging in size from 100 to 1000 users; created equipment purchasing lists and installed all networking hardware; managed end user moves.
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Network Engineer / ConsultantRyder System, Inc. 1993 - 1996Miami, Fl, UsCreated a multi-vendor / multi-department team of 30+ to evaluate and stabilize LAN/WAN and reduce corporate downtime by identifying problems arising from issues with network architecture and protocols; Developed processes and procedures to accommodate integration of new software solutions and expansion with final recommendations documented and delivered to senior IT management. -
ConsultantNorwegian Cruise Line 1992 - 1993Miami, Fl, Us
Ruth Ann Saunders Skills
Vendor Management
Project Management
Integration
Data Center
Process Improvement
Management
Resource Management
Project Planning
It Strategy
Oracle
Change Management
Disaster Recovery
Itil
Strategic Planning
Infrastructure
Pmp
Cross Functional Team Leadership
Network Architecture
Team Building
Business Process Improvement
Oracle E Business Suite
Networking
Software Implementation
Contract Management
Technology Integration
Help Desk Implementation
Bmc Remedy
Network Design
Client Development
Solution Implementation
Helping Clients Succeed
Ms Project
Program Implementation
Program Management
Blackberry Applications
Ruth Ann Saunders Education Details
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The University Of Texas At AustinComputer Science
Frequently Asked Questions about Ruth Ann Saunders
What company does Ruth Ann Saunders work for?
Ruth Ann Saunders works for Blackberry
What is Ruth Ann Saunders's role at the current company?
Ruth Ann Saunders's current role is Director Consulting Services at BlackBerry.
What is Ruth Ann Saunders's email address?
Ruth Ann Saunders's email address is rs****@****gix.com
What is Ruth Ann Saunders's direct phone number?
Ruth Ann Saunders's direct phone number is +130561*****
What schools did Ruth Ann Saunders attend?
Ruth Ann Saunders attended The University Of Texas At Austin.
What are some of Ruth Ann Saunders's interests?
Ruth Ann Saunders has interest in Cooking, Investing, Electronics, Home Improvement, Reading, Crafts, Gourmet Cooking, Games, Music, Movies.
What skills is Ruth Ann Saunders known for?
Ruth Ann Saunders has skills like Vendor Management, Project Management, Integration, Data Center, Process Improvement, Management, Resource Management, Project Planning, It Strategy, Oracle, Change Management, Disaster Recovery.
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