Ruth Smith Email & Phone Number

Australia

Uplifting data and AI literacy mindset and capability, inspiring the use, and maximising the value, of data to deliver the best experiences for customers and drive better business outcomes.

Sydney, New South Wales, Australia

Putting Customers at the heart of what we do, enabling leaders make informed ethical decisions that benefit our customers and the business.

Sydney, New South Wales, Australia

Bringing experiential learning to young people, educators, parents and carers through theatre and drama. Supporting young people to make better choices in the moment so that they can enjoy healthy and rewarding relationships.

Sydney, Australia

Leading a program of work to create a customer-centric culture where employees have their customers at the heart of what they do, and all customers, whatever their personal situation, have access to IAG products, services and experiences. I believe organisations need to pay attention to ‘how’ change initiatives are delivered, engaging those who will be impacted by the change throughout the process, as much as the desire to deliver exceptional outcomes, enabling sustainable results. Through my… Show more Leading a program of work to create a customer-centric culture where employees have their customers at the heart of what they do, and all customers, whatever their personal situation, have access to IAG products, services and experiences. I believe organisations need to pay attention to ‘how’ change initiatives are delivered, engaging those who will be impacted by the change throughout the process, as much as the desire to deliver exceptional outcomes, enabling sustainable results. Through my inclusive and collaborative approach I have: • Supported the realisation of the organisations purpose and business strategy through delivery of a group-wide customer-centric culture program.• Ensured consistent delivery of an equitable and inclusive customer experience through the creation and implementation of an organisation Customer Equity strategy, framework and program of work.• Supported the delivery of customer experience through identifying and creating solutions to align employee experience to deliver defined customer experience across all group businesses.• Invested time in coaching and mentoring. My coaching practice brings me joy and energy as I help people continue to develop and make purposeful change. Show less

Sydney, Australia

Developed and led IAG change practice strategy across Australia Region ensuring sustainable and relevant change implementation within various and diverse programs. Enjoyed leading and developing a change team and community of change practice, ensuring effective implementation and embedment of change projects.• Ensured sustainable and relevant change implementation within various and diverse programs through creating and implementing an enterprise change strategy, plan and practice… Show more Developed and led IAG change practice strategy across Australia Region ensuring sustainable and relevant change implementation within various and diverse programs. Enjoyed leading and developing a change team and community of change practice, ensuring effective implementation and embedment of change projects.• Ensured sustainable and relevant change implementation within various and diverse programs through creating and implementing an enterprise change strategy, plan and practice. • Developed a leading edge change management strategy, capability and operating model moving to a more resilient, agile and change enabled organisation which resulted in an annualised saving of $5m Show less

Sydney

Fully accountable for Australia Operating Division change portfolio: • Designed, developed and implemented an effective change strategy and plan across a transformation program and change portfolio aligned to, and reinforcing, business purpose, strategy and operating model.• Aligned operating model to support growth potential through creating effective leadership team; defining desired culture; building and implementing organisational business and people processes / practices.

Sydney, Australia

Consultant, Operational Learning and Change practice.• Senior Change Manager at IAG; Fully accountable for the design, development, implementation and effectiveness of the change strategy and plans across a transformation program • Change Lead for the development of the change and communication strategy at Compensation Authorities Staff Division (CASD) to support the delivery and implementation of the ICT strategy to realise sustainable benefits. • National E-Health Transition… Show more Consultant, Operational Learning and Change practice.• Senior Change Manager at IAG; Fully accountable for the design, development, implementation and effectiveness of the change strategy and plans across a transformation program • Change Lead for the development of the change and communication strategy at Compensation Authorities Staff Division (CASD) to support the delivery and implementation of the ICT strategy to realise sustainable benefits. • National E-Health Transition Authority (NEHTA) – Personally Controlled Electric Health Record (PCEHR) Stakeholder engagement; Working with PCEHR engagement team, led and facilitated the agreed stakeholder engagement process, supporting the collaborative approach and development of the PCEHR specifications and standards. Show less

In this role I worked as an organisation development consultant working in partnership with individuals, teams and organisations in transition or who have a desire to bring about change. I helped people to create sustainable change through engaging people as active participants in that change. Areas of experience; Organisational development; Leadership development; Team development; Executive coach.Examples of assignments: National vending company – culture change and Executive… Show more In this role I worked as an organisation development consultant working in partnership with individuals, teams and organisations in transition or who have a desire to bring about change. I helped people to create sustainable change through engaging people as active participants in that change. Areas of experience; Organisational development; Leadership development; Team development; Executive coach.Examples of assignments: National vending company – culture change and Executive Coach:I led a program of work improving business performance through employee engagement engendering a culture change throughout the business. The program encompassed; working with the leadership team to clarify and define the business direction and desired culture; designing, developing and implementing a program of leadership and team development; up skilling the leadership team and key managers in their role in the culture change process; developing and implementing an organisation wide robust communication process; and partnering with leaders as their executive coach. Health Service – Talent Management programmeImplemented a robust, effective talent management programme aimed at identifying potential senior managers and CEO’s. Facilitated a process with the management boards to plan, develop, and implement the talent process tailored to the needs of the business. National Restaurant Chain – Learning and Development strategy:Managed a programme of activities resulting in the design, development and implementation of the organisation learning and development strategy. I worked closely with the Board of Directors and key stakeholders to ensure the strategy was aligned to business needs. I was fully accountable for the implementation of the strategy in collaboration with key personnel increasing the capacity for change in the organisation. Show less

Fully accountable for the design, development and effectiveness of the organisation learning and development strategy at all levels

Training consultant to area operations team and project teams to support business objectives. Initiated, led and implemented e-learning training program across all UK stores. Created and facilitated management development programmes to support business needs.

Fully accountable for the HR practices and processes across Region and a leading a 'people first' approach. Developed and implemented HR and training strategy to support business strategy; Coached and developed Store Personnel Managers to effectively deliver job role

The final 18 months of working with Harvester Restaurants I had the accountability for Human Resources in key operations team including; training, employee relations, customer service, and communication. Prior to this role I held various positions in operations and HR function.

Msc, Organisation Consulting

Associate Of Arts - Aa, Hotel, Motel, And Restaurant Management

Hotel And Catering Managment