Handled all customer service aspects for the Boise Coop store, helped manager all the cashiering operations, opening and closing of the store, managed some marketing aspects for the store and vendor relations.

Food Editor for local magazine, Offers Restaurant reviews, stories, recipes, opinion pieces and what is new in the local foodie scene.

Fun and dynamic place to work with customers in a decorating candy store! It was tough going through a bankruptcy, closing down during covid-19 for three months and to come back to shuttering the business for good. However, we went out in style, loved on our customers, kept our chin up and smiles on (even behind the mask!) Leading the team toward an organized closing sale, encouraging words and focus on the task at hand. We ended on a high note and went out in style! While we were open my focus : •Created a highly functioning culture for a heighten customer experience gaining five-star service levels.•Fully trained and empowered staff to work independently with a high level of service accompanied with product and procedural knowledge. •Operational excellence with double digit sales increases and 6% increase in profitability.

Customer service operation manager for new client on-boarding, multi-media producers and customer service.Enhanced the customer journey experience through these three teams as the operations manager.Worked with cross functioning team through out the organization, for example;Customer Service and Accounts Receivables. ○ Mapped out and improved customer journey with Account Receivables to increase retention and payments.○ Promoted upgrades in customer dashboard to enhance user experience adopted by UI dev teams. ○ Created work-flow changes to enhance customer experience and increase 1 call solutions. ● Process improvements: Developed new hire onboarding training, planned schedules, created all written curriculum and power points for new hires.

Sinclair Broadcasting purchased DataSphere June 1, 2017Driven to learn, grow and get results.Progressively moved up in this start-up organization from the ground up beginning in sales silo, to Partner Relations team with national news partners to operations silo: customer service, client retention, worked with on-boarding team, creative productions team and customer service group as their lead. During my time with DataSphere:● Developed multiple dashboards for monitoring KPI’s for Customer Success Support, Onboarding team, Multimedia Producers, Sales for agents/teams KPI’s. ● Mined data and identified patterns and developed strategies for improvement for call center response times. ● Leveraged data insights; developed customer engagement program, training and best practice material adopted by all customer service teams using phones, email, chat and Zendesk software. ● Awarded retention award as the Retention Manager; saved the company over 100K in revenue in 6 months with a consistent retention rate over 77%. Creative in finding solutions for customers that were previously unsatisfied.● Partnered with cross functional teams within company: Marketing, UI Dev teams, Sales, Service and collections.Positions held:Customer Service Operations ManagerCustomer Service Lead Retention ManagerOnline- mobile Marketing Consultant Partners Relations Manager: Sinclair Broadcasting GroupPartners Relations Launch managerAd Creative ManagerSenior Elevator Sales Executive Senior Sales Executive Sales Executive

• Built key relationships with DataSphere’s partners, representing in annual revenue in the millions, to include contracts with Sinclair, Morgan Murphy, Hearst, Coupons.com, Suzy coupons• Updated, maintained and analyzed Partner Sales analytics and strategized to increase revenue• Highest Increase Revenue: Sinclair by 9.58% in January 2014.• Successfully managed all Coupons partners relationships and added the new Local Saver branding across all partner websites and apps• Created PPT presentations and lead conference calls for external partners Communications nationwide.• Analyzed metrics and reporting for all partners to strategized growth and verified invoices for approval & payments

• Lead Successfully all launches with New Media Partners from Sinclair Broadcasting & Hearst • Owned all facets of the New Media Partner on-boarding process including project management, proactive communication with internal and external stakeholders, securing commitments from cross-functional resources• Created WBS & documented all processes for all launches using project management methodology• Communicated with stakeholders at all levels within the company keeping them apprised of launch deadlines and milestones by developing and delivering regular progress reports• Seamlessly transition all new media partners to Partner Relations Managers once launches were complete

Marketing specialist, Brand development, CRM and 100% Onboarding New clients • Creates and guides clients toward a compelling marketing campaign strategy from initiation to delivery. • Manages AD campaign process for 100% new client business from a diversity of business verticals. Works with the clients to identify their strengths and weakness of their competitors to further promote their advantage in the campaigns. • Manages clients understanding of campaign strategies and communicates expectations. • Collaborates and builds strong internal relationships with cross functional teams from sales to reporting & production departments. • Consistent and accurate communication with sales teams, online ad development and video production teams. • Responsible for quality review on all deliverables.

Datasphere Technologies is web technology partner generating hyperlocal ad sales and profits for Media companies across the nation. Through the use of SEO, Social Media and 2 way communcation strategies enhance businesses marketing presence on the web. Excellent B2B consultant, establishes rapport and engages with our customers. Clearly communicates strategy, Geo-targeted focus and secures media purchases for new clients. 100% new business development.

B2B consultant, analyzing and assesing business growth potential and opportunities to expand into new market segments. Creating marketing strategies and facilitating the marketing solutions for our customers.Coaching and mentoring training business constultants on strategic techniques and skills to compete for business and gain market share.

Orchestrated aspects of a $350K remodel project as project manager, Developed strategic plans, created timelines, identified needs and risk, developed partnerships with internal and external suppliers to excel with deliverables with vendors and contractors to increase sales and remain on time and with- in budget. Analyze business reports and trends and present to executives. Coordinator for Corporate wide non-profit campaign. Trained and developed sales forces and merchandising team.

• Managed commission professional sales team. Coached and developed sales staff toward excellence and achiever status. Led and directed multiple departments with direct management of over 45 employees. • Maintained positive team environment, set priorities, assigned work, and ensured follow-through• Created customer loyalty program for COACH brand. Generated over 130% increase over sales plan and number one sales volume in the company. • Set performance, direction & trained 75% of sales staff to be awarded ‘an Achiever”, an award for high yearly sales status. • Set a company Record achieving 35% increase over total store sales goal and #1 sales volume in the region, over $500K in one day. Managed yearly In-store Promotions for “Shop for a Cause” non- profit program. Collaborated and met regularly with local non-profit groups, external vendors and internal cross functional team leaders. • Awarded “Executive of the Month” 3 times in 2.5 years for achievement in sales results, team performance, and positive influential role modeling for excellence in customer satisfaction.