Ruth Borda's Location
Malta, Malta
Ruth Borda's Contact Details
Ruth Borda work email
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Ruth Borda personal email
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About Ruth Borda
I am a career-driven person with extremely good qualities, which I am eagerly able to offer, and could very well be considered as an asset if part of an organisation. My abilities include having a knack with people and hence will always enjoy working in a team-oriented environment and interact with other individuals. I am also a suitably mature and responsible character ready to commit myself to whichever tasks I may be assigned with minimal supervision. My aspiration is to always acquire more skills and experience, and I am willing to involve myself entirely in any opportunity which might give me the chance to do so.Specialties: • First Aid Course by St. John Ambulance. • Life Saving Course by Malta Lifesaving Society. • Malta Girl Guides 3rd National Convention - Leadership Training Scheme. • Malta Girl Guides 4th National Convention - Being a Volunteer.., giving is receiving. • Basic Awareness in Hygiene by Corinthia Caterers. • Table Officiating Course by the Referees Board of the Malta Basketball Association.
Ruth Borda's Current Company Details
Ruth Borda Work Experience Details
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Office And Accounts ManagerDanusanMalta
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Office & Accounts ManagerDanusan Jun 2022 - PresentMalta
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Payment And Fraud OfficerBgo Entertainment May 2015 - Feb 2016Mosta, Malta• Verification of cash out, processing of real money transfers• Detection of bonus abuse and fraud• Prevent fraudulently acquired funds from leaving the system• Assist Customer Service Team with solving individual player deposit/withdrawal problems by communicating directly with players.• Resolution of level two deposit problems• Know your Customer checks• Monitoring and Maintenance of issues report including duplicate accounts.• Provide daily, weekly and monthly reporting as required by management.• Dealing and responding to chargebacks received • Daily Payment Reconciliations.• Being assigned project work according to the department's current needs.
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Level 1, Customer Service RepresentativeMelita Plc Oct 2014 - May 2015Call Centre, Mriehel* Working on shift basis as part of a 24/7 customer-oriented team and providing first-line over-the-phone Technical and Customer Administration Support, such as product information, order fulfilment and billing issues, in English and Maltese for the leading nationwide Telecommunication Services provider. * Managing all reactive customer service issues as well as pro-actively driving new sales and increasing renewal levels. * Ensuring first call resolution by troubleshooting and diagnosing the repair of all Melita products using schematics, wiring diagrams and assorted tools over the phone. * Scheduling and facilitating service calls for customers. This includes screening the call, logging the information into the computer system and ensuring that the services completely meet the clients’ expectations at all times and as efficiently as possible. -
Freelance Translator & Proof Reader (English And Italian)Freelance Translation Jul 2012 - Oct 2014Malta
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Customer Service Rep & Fraud Analyst (Temporary Contract)Gvc New Ltd. Jul 2012 - Sep 2012Malta• Proactively assisting the Customer Service and Fraud Manager, whilst ensuring harmonious relationship between departments by recommending policies and procedures which will facilitate the workload.• Assisting in the implementation of new software, which also included the addition of successfully handling real time chats with customers. • Implementation new fraud management policies and best practices in line with group strategies, ensuring that areas of risk within products and services are monitored effectively to mitigate losses with minimum impact on the customer experience.• Monitoring real time queues and identifying high risk transactions.• Performing Customer Service Agent duties which ensured constantly keeping updated with current issues and liaising with department members to ensure best efficiency possible by solving said issues in a timely manner. • Requesting and Processing of Documentation.
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Payments OfficerB3W Group Aug 2011 - Jul 2012• Monitoring transactions on a daily basis• Filling up existing reports and creating new ones• Withdrawal and game history checks• Answering all payment e-mails and all customer care queries• Contact the payment method providers if needed• Communicate all technical errors to the supervisor on the spot• Payment Research• Work on special tasks, including:- Italian Game Text Translations and Compiling Bug Reports- Proof Reading Italian Web Content and Translating when required accordingly - Drafting Italian templates for emails sent to clients- Compiling Italian versions of all Procedure Manuals.
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Fraud & Payments AnalystBet1128, Centurionbet Ltd Mar 2011 - Jul 2011• Assisting the Fraud Manager in proactively monitoring and reviewing financial and betting transactions for suspicious activity and possible fraud, whilst recommending approaches for improving the company’s security procedures and participating in the organizational policy setting to reduce the risk of loss from fraud, abuse and compliance violations and ensuring commitment to fair gaming. • Providing a consistently high level of customer service in respect of the processing of all customer payments, in addition to providing accurate and efficient responses to all customer queries. • Assessing the risk of cashier transactions, and analyzing betting patterns whilst preventing fraudulently acquired funds from leaving the system.• Monitoring Deposits and Payments processes on a daily basis. • Requesting, verifying and processing customer’s documentation so as to ensure KYC administration and chargeback avoidance accordingly.• Collaborating with other departments and assisting in the provision of an effective reporting environment to facilitate identifying anomalies in an exceptionally volatile sector..
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Italian & English Customer Service AgentBet1128, Centurionbet Ltd Apr 2010 - Mar 2011• Working on shift basis as part of a customer-oriented team and therefore providing first-line support in English and Italian for an international i-Gaming company offering a Sportsbook, two Poker platforms and three different Casinos, one of which is Live. • Responding promptly and effectively to incoming calls, emails and live chats from customers and agents.• Ensuring that complex customer issues are followed up and resolved in a timely manner.• Having complete knowledge of the services rendered, which also entails staying updated in all areas and being readily aware of any regulations implied, so as to anticipate customer’s queries and be able to troubleshoot and provide assistance in a clear and confident manner accordingly.• Giving appropriate and relevant information to clients, and maintaining a position of trust and responsibility by keeping all customer business confidential.• Being the only member of the CS Team authorized to assist and act as replacement for Fraud Department whenever necessary, hence verifying documentation for account activation and credit card usage, ensuring compliance with regulations, whilst following security related procedures. • Being motivated by performing other daily tasks which may arise due to unforeseen events..
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Quality Assurance Administration AssistantLufthansa Technik Malta Ltd. May 2009 - Mar 2010• Responsible for the administrative support operations within the Quality Assurance Department, assisting the Quality Assurance Manager, Coordinator, Auditors and Engineer.• Assisting in tracking, monitoring and reporting non-conformances and corrective actions.• Maintaining established office files (electronic and hardcopy) and records in accordance with internal procedures.• Assembling and compiling basic data for reports or presentations from established sources as directed.• General administrative functions such as filing, shipping and receiving, sorting and data entry/processing.• Responsible for all departmental general goods requisitions.. -
Sales / Materials AdministratorPolmesh Ltd., Polidano Group Mar 2008 - Apr 2009• Order processing and Invoice preparation. • Reconciling all revenues collected on a daily basis. Checking balances against accounting receipt records.• Follow up with materials to ensure timely execution of orders and compliance of documentation at the time of delivery.• Maintaining information about adequate inventory levels and assisting with decisions about purchases and shipments to be made.• Answering the telephone and resolving routine enquiries, by determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order or expanded order. • Conducting physical inventories of merchandise and goods.• Maintaining stocks of tools, stationery, literature and other production requirements, and ordering replacements..
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Accounts ClerkPolidano Brothers Ltd., Head Office, Polidano Group Jun 2007 - Mar 2008• Keeping accurate financial records through Matching invoices to purchase orders and vouchers, performing data entry, and assisting with the processing of accounts payable and receivable.• Reconciliations of client and supplier accounts of the companies of the group against statements on a monthly basis, whilst negotiating payment terms accordingly.• Maintaining interface with vendors to ensure dependable service at optimum prices through frequent correspondence.• Sending out invoices for management approval.• Calculating discounts on supply orders.• Understanding construction terms, barters and contracts.• Assisting with the preparation of final accounts and internal audits.• Performing clerical duties to improve time management and ensuring a healthy and organized working environment..
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Team Leader, Local SectionTelepage Limited, Dial-It Call Centre, Oct 2006 - Jun 2007• Assisting the supervisor in coordinating a team of telephone operators, ensuring they give the best customer support for all the different projects handled.• Mentoring and training new personnel with support from the Human Resources team.• Conduct performance monitoring on a monthly basis and assisting the Management Accountant in payroll duties, including assessing and awarding staff with performance-related bonuses.• Support and deal with non-performances.. -
Telephone Operator/ CashierMambra Electronics Ltd Jan 2006 - Sep 2006• Handling customer queries through telephone calls and e-mail.• Directing incoming calls to respective personnel and sections.• Receiving customer complaints and following through to ensure action is taken accordingly.• Preparing daily delivery schedules whilst ensuring that all clients are served within stipulated time.• Offering the best possible service to the numerous customers visiting the store.• Opening and closing cash point daily..
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Client HandlerGasanmamo Insurance Ltd Jan 2004 - Dec 2005• Selling extensive range of motor insurance policies.• Generating sales leads and following up on potential customers.• Renewing insurance policies of existing clients and amending details accordingly. • Building business relationships and servicing customers' insurance needs, by understanding their requirements and matching them with insurance products..
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Bank Clerk (Summer Worker)Bank Of Valletta Plc Jun 2003 - Sep 2003• Conducting administrative and organisational activities. • Handling customers through telephone calls. • Monitoring reports of overdrawn patrons. • Drafting correspondence to be sent to clients. • Promoting new services to segmented and targeted consumers. • Assisting colleagues to develop my skills further.
Ruth Borda Skills
Excellent Communication And Computer Skills Particularly Excel
Experience In Customer Care And Payments Department
Able To Contribute Ideas For Continuous Improvements
Ability To Work Under Pressure With Minimum Supervision
In Depth Knowledge Of The Gaming Industry
Analysis
Management
Leadership
Customer Service
Human Resources
Training
Negotiation
Teamwork
Customer Experience
Team Leadership
Online Marketing
Ruth Borda Education Details
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Institute Of Business And Commerce, McastDiploma In Banking And Financial Services -
G.F. Abela Junior CollegeMatriculation Certificate
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St. Joseph School
Frequently Asked Questions about Ruth Borda
What company does Ruth Borda work for?
Ruth Borda works for Danusan
What is Ruth Borda's role at the current company?
Ruth Borda's current role is Office and Accounts Manager.
What is Ruth Borda's email address?
Ruth Borda's email address is ru****@****rld.com
What schools did Ruth Borda attend?
Ruth Borda attended Institute Of Business And Commerce, Mcast, G.f. Abela Junior College, St. Joseph School.
What skills is Ruth Borda known for?
Ruth Borda has skills like Excellent Communication And Computer Skills Particularly Excel, Experience In Customer Care And Payments Department, Able To Contribute Ideas For Continuous Improvements, Ability To Work Under Pressure With Minimum Supervision, In Depth Knowledge Of The Gaming Industry, Analysis, Management, Leadership, Customer Service, Human Resources, Training, Negotiation.
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