Ruth Carpenter Email & Phone Number

Mechanicsburg, Pa

Experienced Human Resources Office Manager with a demonstrated history of working in the professional training & coaching industry. Skilled in Negotiation, Budgeting, ADP Payroll, Sales, and Customer Relationship Management (CRM). Strong human resources professional specializing in Non-Profit Management.

Mechanicsburg, Pa

Ground-broke position of HR Manager (Generalist) for pre-eminent statewide continuing legal education organization. Managed benefit administration and open enrollment, ACA compliance, personnel searches and onboarding, performance issues, and terminations. As Office Manager, established dynamic relationships with vendors in all aspects of business: technology, purchasing, payroll, insurance brokers, and security and logistics.

Bethel, Ct

I continued to fulfill the global HR functions and added financial management responsibilities including serving on the Finance Committee and the internal team managing the financial assets of the organization. Served as contract administrator, negotiator, and mediator, benefiting organization, staff, and client / partner companies. I created exceptional vendor partnership relationships, resulting in transparent management of outsourced functions which improved operating efficiencies and… Show more I continued to fulfill the global HR functions and added financial management responsibilities including serving on the Finance Committee and the internal team managing the financial assets of the organization. Served as contract administrator, negotiator, and mediator, benefiting organization, staff, and client / partner companies. I created exceptional vendor partnership relationships, resulting in transparent management of outsourced functions which improved operating efficiencies and financial performance.Reduced technology expense 40% and enhanced member / staff functionality by championing conversion to association management software system.Optimized virtual office environment by migrating IT network to cloud computing environment. Show less

Bethel, Ct

Acted as strategic HR partner to Executive Director, Committees, and Executive Board.Liaised with Performance and Compensation Committee that managed Executive Director / CEO, providing HR and performance management counsel, coordinated meetings and business objectives.Lowered attrition through ongoing talent management, ascertaining and aligning employee strengths with organizational needs and opportunities.Lowered benefit costs 30% by implementing 401k plan in lieu of defined… Show more Acted as strategic HR partner to Executive Director, Committees, and Executive Board.Liaised with Performance and Compensation Committee that managed Executive Director / CEO, providing HR and performance management counsel, coordinated meetings and business objectives.Lowered attrition through ongoing talent management, ascertaining and aligning employee strengths with organizational needs and opportunities.Lowered benefit costs 30% by implementing 401k plan in lieu of defined benefit pension plan.Converted from Ceridian to ADP payroll platform and functioned as payroll super-user, generating cost savings and operational efficiencies.Administered, qualified, and implemented benefits, maximizing offerings within budgetary constraints. Show less

Bethel, Ct

Established the position on Human Resource Manager for the leading individual membership association for the Global Plastics Industry. SPE serves an international membership of 20,000 plastics professionals. My role was both HR and Office Manager. I managed the Front Desk, Shipping and Facilities staff. By taking on and centralizing the purchasing function, I was able to achieve a $50k savings for the organization in 1 year. By leveraging my prior sales experience SPE saw improved… Show more Established the position on Human Resource Manager for the leading individual membership association for the Global Plastics Industry. SPE serves an international membership of 20,000 plastics professionals. My role was both HR and Office Manager. I managed the Front Desk, Shipping and Facilities staff. By taking on and centralizing the purchasing function, I was able to achieve a $50k savings for the organization in 1 year. By leveraging my prior sales experience SPE saw improved advertising revenue of 100% in 1 year for its flagship publication "Plastics Engineering" through effective sales team management.Mentored internal Customer Service Committee and implemented staff incentives for outstanding service; awarded Customer Service Super Star in each year of program for improving employee morale and member satisfaction. Show less

Bethel, Ct

As 1 of 3 full time trainers, I was primarily responsible for continuous new hire training on multiple conferencing platforms. In addition to skills training and testing, I was asked to develop and deliver the FISH Training program, a nationally known soft skills program, to the approximately 300 employees at the Bethel, CT location. I also worked closely with the employee mentors that shepherded my newly hired recruits to strengthen transfer of training and prevent turnover. All training… Show more As 1 of 3 full time trainers, I was primarily responsible for continuous new hire training on multiple conferencing platforms. In addition to skills training and testing, I was asked to develop and deliver the FISH Training program, a nationally known soft skills program, to the approximately 300 employees at the Bethel, CT location. I also worked closely with the employee mentors that shepherded my newly hired recruits to strengthen transfer of training and prevent turnover. All training progress was noted and tracked in an HRIS system so that management and the training staff had transparency as to the competencies of the students. Show less

Danbury, Ct

My position with Delatech started as an Office Manager for the Eastern Regional office; a territory that comprised all semiconductor producers east of the Mississippi river in North America, and all of Europe. The office opened with a Senior Sales Manager managing a number of independent representatives, a field service technician and me. As our sales volume grew, so did the office - adding another direct salesperson, and service technician as well as developing a remote employee who worked… Show more My position with Delatech started as an Office Manager for the Eastern Regional office; a territory that comprised all semiconductor producers east of the Mississippi river in North America, and all of Europe. The office opened with a Senior Sales Manager managing a number of independent representatives, a field service technician and me. As our sales volume grew, so did the office - adding another direct salesperson, and service technician as well as developing a remote employee who worked out of an office co-located at our largest client's facility - a model that was unique to our company at the time. We eventually added a European Service Manager as well. My role expanded by adding Inside Sales, Field Service Coordinator as well as covering the Human Resource function as we continued to grow. We became the business model for the organization and trained staff when a 2nd regional office was opened in Texas. When a direct sales position opened up, I was promoted to Sales Account Manager with 300 of my own accounts and I built those relationships into a flourishing book of business. Prior to being acquired by our our competitor ATMI/Ecosys, our regional office outsold theirs by 3% - a feat that we accomplished by focusing on exemplary service and commitment to global account management, not simply closing sales. Show less

Danbury, Ct

I was responsible for operating a prototype Regional training store - 1 of 4 in the country - when Hallmark expanded into retail operations. Hallmark maintained a regional sales office in Rye, NY and wanted a training store in proximity such that newly hired account managers could have intensive retail training as part of their on-boarding, It was my responsibility to provide that hands on boot camp including retail business management, product knowledge, customer service, store merchandising… Show more I was responsible for operating a prototype Regional training store - 1 of 4 in the country - when Hallmark expanded into retail operations. Hallmark maintained a regional sales office in Rye, NY and wanted a training store in proximity such that newly hired account managers could have intensive retail training as part of their on-boarding, It was my responsibility to provide that hands on boot camp including retail business management, product knowledge, customer service, store merchandising and direct selling on the store floor - with real customers! As a regional store I was also given the privilege of having Hallmark Executives from the Kansas City headquarters come for similar training. I cross trained with the Hallmark sales team, met prospective store owners to provide insight into their viability as retailers, traveled throughout the NY/CT sales territory to provide in store technology installations on Point of Sale terminals including setting up the software and training of store owners, managers and staff. To maintain credibility within that community, I had to learn retail and achieve the highest standards as did my staff - they had to meet the same standards whether I was there or not. Payroll to sales ratios, inventory control and sales goals were among my assessed criteria separate from my training goals - managed by two different divisional managers. My assistant manager and I created an amazing team of associates that took on this daunting mission at slightly more than minimum wage. I personally scored 5 consecutive perfect Secret Shopper Service scores, but I am more proud that my staff received similar scores. In-store training topics (retailers came in to my operation for training while my store was open for business) included: retail management, personnel practices, all major product launches, and loss prevention. I also had the privilege of assisting in vetting new training store managers as the program expanded across the country. Show less

Msa, Industrial Psychology, Personnel Administration & Training

Ba, Psychology, Sociology

Activities and Societies: Psi Chi, Pi Gamma Mu, Founded the Psychology/Sociology Club, Photography Club, Intern at Lebanon/Lancaster RSVP.

Education record