Ruth Cluness Email & Phone Number

Aberdeenshire, Scotland, United Kingdom

Aberdeenshire, Scotland, United Kingdom

* Designing and developing a digital media strategy for a small charity, including new website and social media channels.* Developing enhanced strategy for community and client engagement.* Deputising for Business Manager, as required.

United Kingdom

London, United Kingdom

Overseeing strategic events and initiatives throughout the 50th anniversary year of Executive Education at London Business School.

Responsible for seamless delivery of world class Executive Education training, including high calibre Open programmes for senior executives and Custom programmes for top-tier clients.Logistics planning and executionConsistent high-quality delivery evidenced by feedbackKey liaison for customers, clients and stakeholders Risk assessment and mitigationUse of project management tools including MS Project Crisis management (even the best laid plans can go awry!)Financial management and delivery of programmes within budgetActive contributor to team projects demonstrating commitment to team performance and morale.

London, United Kingdom

Product development support.Process improvement and mapping.Quality Assurance: monthly review of online course feedback and referral of issues to development team for correction.Administration of online programmes including sourcing of subject matter experts (SMEs) for new online courses; scheduling of and studio set up for recordings; co-ordination of development team throughout the development process.Technical support for online programme and administration of Kallidus VLE.PA support to Senior Management Team: room booking, travel booking, minute-taking.

London, United Kingdom

Scheduling and setup of courses run by internal and freelance presenters.Contact for internal stakeholders in relation to product enquiries: I liaised frequently with marketing, sales and client care teams to promote product range internally across business units. Created a refresher training and information pack for key account service team. Preparing operational KPIs and other management information reports Assisting departmental Quality Assurance manager with monthly internal resource billability reports.

Delegate enrollment for one of UK's leading professional education providers.Product specialist in Financial Services qualifications.Attention to detail and high standards of professionalism demonstrated in communicating with individuals at all corporate levels. Managing priority client accounts and providing a tailored service to meet clients' requirements. Interviewing and recruitment of new team members.Training of peers.Demonstrated initiative in standardising processes and sharing information in order to provide a better service to our clients.

Administration & reception duties.Invoice preparation, using MYOB.Acting office manager during test matches, supervising short-term temporary staff.

Database set-up, maintenance and monitoring.Invoice administration,­ SAP coding and processing.Preparation of overseas staff payroll and expense payments.Ad hoc tasks to assist with budgeting and reporting of overseas staff costs.

Supervised weekly accounts from 17 resorts and provided Head Office with weekly sales figures from operating area via the company Access database.Weekly reporting.

Customer service, complaint handling, building and maintaining relationships with suppliers (German speaking).Administration, accounts and logistics planning.Excursion guiding.

Msc, Psychological Studies, Distinction

Llb, Bachelor Of Laws (Honours), 2:1