With over eight years of professional experience, I have served as an individual contributor with a specialized focus on support operations. In my current role, my responsibilities encompass prompt issue resolution within established service level agreements (SLAs), in addition to collaborative problem identification and analysis alongside team members. My expertise extends to analyzing errors and defects stemming from diverse sources such as mobile devices, warehouse systems, cloud platforms, as well as inbound and outbound adapters, utilizing incident and problem management methodologies.I possess strong interpersonal skills, facilitating seamless collaboration within team environments. Adaptability is one of my key strengths, enabling me to quickly acclimate to new situations and environments. I approach challenges with a growth mindset, demonstrating a willingness to continuously learn and grow from my experiences, viewing them as valuable lessons.• Has a good work of ethics. • Always eager to learn, teach and explore new things.• Can easily adjust to different cultures and surroundings.• Proficient in English and Filipino• 1st degree Black Belter in Taekwondo