Support multiple sites with end-user help desk support, light server administration, network equipment maintenance, and end-user application support. Serve as local business analyst. Apply proven communication, analytical and problem solving skills to support business functional areas and aid in the system development process. Back up for purchasing as well as scheduling as needed.Job Accountabilities: • End User Supporto Prepare and deliver PCs (laptops and desktops) to end-users.o Assist end-users in resolving hardware and software problems.o Train end-users on the proper use of corporate software packages.o Support Move/Add/Change requests for end-user voice and data.• Server Administrationo Create & modify Active Directory (AD) user accounts.o Create AD computer accounts.o Create & modify AD security and distribution groups.o Monitor and troubleshoot system backups.o Perform server maintenance under the guidance of Corporate IT.• Network Supporto Monitor and troubleshoot network switching equipment.o Monitor and troubleshoot network WIFI access points.o Provide “smart hands” for Corporate IT in the branch data room.• ERP system supporto Participate in the roll-out and training of JD Edwards.o Assist users in the proper use of the JD Edwards ERP system.o Train new employees on JD Edwards basic navigation and usage.o Communicate JDE enhancements to the end-user community as they are deployed by Corporate IT.o Gather requirements and translate concepts into functional requirements for proposed development work.o Participate in User Acceptance Testing to validate solutions.o Create process models, specifications, diagrams, and charts to provide direction and understanding for end-users.o Resolve end-user ERP system issues at the branch site.o Function as the in-house expert on the system functionality and capabilities supporting the operations functional areas.

Under general direction, administers, manages, documents, and evaluates a variety of database management systems; performs complex technical, analytical and professional services involving program services, evaluation, office operations support, and problem resolution; performs related duties as assigned. Worked on curating a collection of archival slides: http://www.trailsidezoo.org/archival-lantern-slides(Volunteer position: I've been a volunteer educator for the facility for more than twenty years. I saw a need and filled it. When I ran out of work in this capacity I ended the assignment. I still teach at the zoo/museum.)

Information system administration for all financial and business systems. Managed business analysis, information systems training (MS Office and financial system training), help desk management, network administration support, etc. Oversaw necessary hardware and software upgrades as well as software development. Led content team and managed development of public website.Implemented and managed development of corporate intranet which served as a portal for internal reporting. Implemented and managed development of extranet applications used for reports shared with agents and partner companies.Successfully led team as project manager in migration of a $240million company from a set of AS400 based financial systems over to an existing implementation of SAP/ECC (parent company) in ten months.Information systems with broad knowledge and responsibility in a cross-functional role. • AS400 administration and security• OS400 query writing/report generation• Database administration/data analysis• Technology procurement (hardware and software)• Web development and website supervision• Helpdesk management (PC, network, client software, MSOffice, financial system, etc.)• User Training oversight (write and maintain user manuals / schedule and conduct training)• Third party vendor management• Disaster recovery / business continuity planning• Accounting/Financial system administration and analysis• Master File Maintenance • Sarbanes-Oxley (J-SOX) compliance • Management of all IT hardware & peripherals (PC's, notebooks, servers, phone system, printers, copiers, fax, etc.)• Server management (hardware and software)• Microsoft Windows OS• Microsoft Office (Outlook, Word, Excel, VBA)• Microsoft Server OS• Printer Management• Software management (upgrades and updates)• Symantec or other anti-virus management• IT Project Management• IT Strategy Development• Phone system management • Communication support (land lines, mobile phones, wireless, etc)

Analyst, data entry, systems support, cross-functional (purchasing, vendor managed inventory, information systems, accounting, billing, invoicing, financial reporting) operations. Coordinated operations of two consumer driven subsidiaries (procurement, vendor managed inventory/inventory management and logistics for 7-11 Stores/Southland Corp). Worked with management to create an infrastructure that would be able to operate independently in a short period. After independent operations were established, continued to work with management to streamline business processes and policies to increase profits.

Served as Office Manager in subsidiary launched in 1988. Inside sales ($3-4 million/month), marketing, logistics and inventory management for imported/exported industrial plastic films. Accounts payable, accounts receivable, credit and collections responsibility for films group. Procurement, logistics and inventory management of $10 million rotating stock. Global sourcing for all plastic film / sheet.
 Managed project to select and role out financial system (software and hardware) independent from parent company, Mitsui & Co. USA. Responsibility for overseeing construction and setup of new office. Responsible for making sure staff in all offices were trained and then served as help desk for client/server connections as well as software usage.

Sales ($3-4 million/month) and marketing for imported/exported industrial plastic films. Procurement, logistics and inventory management of $10 million rotating. Global sourcing for all plastic film / sheet.Managed project to select and role out financial system (software and hardware) independent from parent company, Mitsui & Co. USA. Responsible for making sure staff in all offices were trained and then served as help desk for client/server connections as well as software usage.