Ruth Edwards Email & Phone Number

Colleyville, Texas, United States

•Provided support and maintenance for campus computing systems and peripherals•Performed basic record keeping and inventory for technology systems on the campus•Installed computer-related equipment and peripherals•Troubleshooted and repaired computers, laptops, and mobile computing devices (iPads)•Tracked repairs on all technology related equipment on the campus•Worked with Technical Support Specialists and Systems Engineers as needed to assist in technology installations on the campus•Installed licensed software•Coordinated asset liquidations on campus•Facilitated distribution of technology throughout the campus•Maintained student confidentiality

Fort Worth, Texas, United States

•Trained new employees in workplace procedures•Assigned and distributed case work between on shift employees•Monitored production floor related activities•Operated CCTV camera equipment•Utilized video recording software•Created/Burned media (CDs, DVD, JPEGS)•Resolved common computer problems•Documented and Reported Security violations•Supported BEP Police department•Supported BEP Security/WCF facility management•Created Case files and assists government investigators in case work•Maintained documents and records

Dfw Airport, Texas, United States

•Safeguarded transportation operations at commercial airports and railway stations.•Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.•Authenticated boarding passes, identification and passports to prevent fraudulent travel.•Interacted with public to give directions, explain rules and regulations and respond to inquiries.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers• Restocked, arranged and organized merchandise in front lanes to drive product sales• Processed POS transactions, including checks, cash and credit purchases or refunds• Worked closely with Customer Service Managers to solve problems and handle customer complaints• Checked prices for customers and processed items sold by scanning barcodes• Checked identification for proof-of-age and refusing alcohol/tobacco sales to underage customers• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers• Monitored self-checkout systems and provided assistance or intervention where required.• Closely worked with asset protection to ensure accurate scanning of merchandise

Dallas/Fort Worth Area

• Set positive example for team members by providing high-quality, efficient service• Maintained current knowledge of all team position requirements• Performed continuous evaluations of business operations to effectively align workflows for optimal area coverage and customer satisfaction• Mentored junior employees to improve performance, food safety and customer service• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business• Received and processed payments via credit card and cash methods• Counted cash in register drawer to balance register at beginning and end of shift

Dallas/Fort Worth Area

• Co-facilitated new student orientations• Conducted campus tours• Led group discussions with incoming freshman• Worked with the student activities department for various college events

• Provided the student with an accurate and full account of the information conveyed in lectures or classes • Maintained regular contact with the student and ensured notes are sent in a timely fashion and in a mutually agreed format• Worked with the college Disability Support department in a professional, helpful and flexible manner• Maintained student confidentiality at all times

Bachelor'S Degree, Linguistics, Japanese Minor

Activities and Societies: Tau Sigma, UNT CLASS Ambassador, Alpha Sigma Lambda

Associate'S Degree

Activities and Societies: Phi Thea Kappa, Student Activities Peer Leader, Note-taker for Disability Support Services