Conduct weekly strategy calls and team meetings to align objectives and drive performance.Manage diaries and deadlines for 6 surveyors, ensuring timely project delivery.Lead and line-manage operational teams, including business development managers, IT staff, building surveyors, and administrative personnel.Handle daily quoting and invoicing for surveys, ensuring accuracy and efficiency.Drive the success and profitability of the business by leading operational departments.Plan, execute, and monitor operational strategies to support sustainable business growth.Develop and manage budgets, ensuring financial targets are met and resources are allocated effectively.

• Home based Office manager for a bespoke mother and baby club, attracting new customers through social media management, sales planning and event co-ordination. • Managing CRM system to ensure repeat business and customer service expectations are met.

Working across north Essex on a DWP contract supporting vulnerable adults into employment • Interviewed staff and managed the onboarding of the team from commencement of contract. Inducted all new staff members. Wrote and delivered contract compliance and systems training for the region. • Engaging with key stakeholders to build the business, attract new job opportunities through employers and delivering recruitment open days for employers. • Working with vulnerable members of the community to empower them to begin work. Providing holistic support such as training courses, health and wellbeing advice and general recruitment support so they can gain positive outcomes. • In charge of office health and safety, quality targets and cash management. Reporting financial profit and loss to senior management. • Leading a multi-disciplinary team of nine including recruiters, health and wellbeing advisors and employment advisors. Completing appraisals, performance management and successfully developed staff to senior level and company VIP status• Created a work environment that empowers staff to take ownership and utilise key strengths to provide a service that received outstanding customer feedback and achieved all targets set for the contract over the three years.

Specialist Employment contract supporting candidates with moderate disabilities into employment:• Leading the recruitment function for the team throughout the Midlands and the South. Sourcing available jobs in the employment market over the phone, face to face and via email. Demonstrating outstanding negotiation skills and resilience.• Using alternative recruitment practices such as working interviews and job coaching.• Screening CVs, conducting interviews and liaising with local employers to support their recruitment of disabled candidates into sustainable employment. Managing the recruitment of candidates from interview, onboarding and through to passing probation.

Specialist engagement advisor working with age group 16-25 with Learning Disabilities/Difficulties, supporting them into sustainable education or employment: • Consistently hitting target on 2 commercial contracts consecutively, successfully moving them off performance improvement plans • Delivering feedback to the board on new performance frameworks, bonus schemes and staff training.

Placing candidates with disabilities or health conditions into employment: • Promoted after 3 months to Lead Employment Advisor after exceeding targets consistently, leading a team of 5 employment advisors to meet compliance, job start and development targets.

Managing the Internal Sales Accounts within the Yorkshire area for one of the largest independent Non-ferrous metal stock holders in the UK:• Managed over 500 accounts by acting as the interface between the warehouse and the customer. Providing prices, technical product information, market positioning and coordinating delivery which required a high level of assertiveness and attention to detail. • In a business development position the goals were to develop and re-establish the company's existing relationship with customers and create new business relationships by assessing potential profit, repeat business and monthly orders.

Recruiting for Retail Marketing positions based in the North, sourcing high calibre marketing professionals within the Retail/ FMCG sector from Graduate to Director level:• Taking a consultative, in-depth approach resulted in winning multiple contracts • Won employee of the month for 2 months consecutively which was achieved by exceeding targets and maintaining KPI’s.• Cold calling companies to build business whilst managing candidates expectations.

Senior Stylist within the luxury cosmetics boutique that prides itself upon a bespoke service. Part of the management team, In-store Training Executive and CRM Manager:• In store Training Executive involved in leading training sessions and fragrance workshops to the team and new employees.• In store Customer Relationship Manager• Managed in store events delivering presentations and developing client relationships.