❖ Managed all aspects of a retail business, from a budget of 3 million to HR duties, creation and teaching excellent customer service, business outreach, and event production to drive sales.❖ Created, designed, and implemented all staff training from technical footwear and apparel clinics, optional excellence reviews, and customer service practices.❖ Conducted staff evaluations, hired and fired staff, created weekly schedules, tracked staffing ❖ Created events, managed and produced weekly events to drive store traffic, and support locationorganizations and schools in the area.❖ Designed marketing campaigns both in-store and on digital media and via a newsletter ❖ Manage a store budget of 2 million dollars.❖ Grew sales metrics by 20% in key areas, like ad ons and data collection.

ROGUE TRAINING SYSTEMS, Austin, TXCo-Founder, CEO, and Lead Instructional Designer (currently Special Programs) 2004 - presentConceived and created training organization hosting 52 running programs and producing 6 race events/year. Rogue’s partners include Nike, Adidas, Saucony, New Balance, and Pure Austin Gym. Founded Rogue Training Systems for adult runners. Hired a team of 8 professionals and oversaw the development of all business systems and continuous improvements. Led business development, financial projections, and contract negotiations with suppliers. Managed team of 37 in-person coaches, 5 podcast coaches, and 6 one-on-one coaches who support more than 2500 athletes.  Responsible for all HR duties including talent development, compensation, and employee policies. Instructional Designer, Trainer, and CoachDesigned and developed training curriculum for 57 user groups by assessing needs and creating strategies for each level of performance. Tested training programs and trained staff of 60coaches nationwide to implement programs and provide top-notch customer experience. Established metrics and evaluated programs to continually innovate and adapt to changing needs and environments. Launched video training program to serve worldwide audience including audio podcast. Event ProducerProduced two Willie Nelson Race to Aid Farmers events including talent acquisition, course planning, marketing and promotion, permits, and race-day management, 10,000 attendance. Produced 6 yearly road and trail races with team of 4 with up to 70 volunteers promoted, created, and produced races for 10+ years, average 1200 attendance.

Director of Training & Events and brand manager.

Manage the validation and deployment of custom cloud racks for the 5 largest customers. Each project customized for global distribution standards and service needs of particular customers. Collaborated with engineering to creatively solve highly technical issues. Presented solutions to upper management and customer service teams. Drove initiatives around customer experience improvement for the validation team.Developed job training seminars delivered via Zoom and webinar to redeploy staff after layoffs.Technical Analysis Analyst – Data Center Solutions  (contractor) 2015 - 2017Directed the partner spend for 280 Data Centers globally. Managed supplier relationships across 2.3 million servers. Oversaw the commodity supply chain globally for $50M annual business.Created and monitored contracts with DCS suppliers to ensure that SOWs are executed correctly; Tek Systems, Microsoft, Total Site Solutions.Organized data and communicated status reports to stakeholders.