Ruthe Patrick Email & Phone Number

Direct and oversee the day-to-day managment of both a domestic and a global call center, currently servicing twenty-one clients. Oversee management staff and provide education and guidance as needed. Monitor staffing needs based on client volume and interview new hires or internal transfers as needed. Attend client meetings for discussions on process flows and billing policy updates and train staff accordingly. Maintain a daily report on staff metrics to monitor productivity and performance standards, and address staff not meeting Key Performace Indicators. Maintain monthly client reports on various call center metrics for distribution to external clients as well as internal senior management.

Supervise staff in accordance with company policies and procedures. Provide guidance and encourage development of staff members. Perform annual performance reviews as well as monthly quality audits for staff. Review employee timesheets and monitor overtime. Coordinate department activities and special projects.

Respond to patient, physician, insurance, customer services, and sales representative inquiries for specified clients. Troubleshoot case issues and manage resolution to completion. Act as a patient advocate by providing information and education on health insurance benefits, insurance billing, and the reimbursement process to patients.

Fairview Park, Oh

Provided human resource, advising and administrative support to the Campus Dean and the Academic Department.• Recruited, interviewed, hired and trained new faculty• Prepared and submitted all new hire and payroll paperwork• Trained new Academic Assistants and created a training manual for the position• Academically advised students by creating Personal Education Plans• Reviewed transcripts to suggest possible transfer credits• Proctored Accuplacer, CLEP, DSST and McCann exams• Planned academic events (Student Appreciation week, New Student Orientation and faculty meetings)• Created a quarterly campus newsletter• Created and maintained files for each student• Created schedule of on campus course offerings each quarter• Managed student accomplishments (Honor Roll, Dean’s List, President’s List)

Lakewood, Oh

Helped members build a healthy lifestyle by helping to identify challenges to overcome, training them on the equipment and the diet and providing motivation and encouragement throughout the process. Helped achieve and maintain membership goals by setting up one-on-one consultations for prospective members.

North Olmsted, Oh

Prepared and served beverages, took orders and offered recommendations when appropriate. Conducted inventory control and worked with distributors to place weekly orders. Balanced cash drawer and financials.

Cleveland/Akron, Ohio Area

Assisted customers and advertisers in putting together effective advertisements by determining the best wording and publication dates. Upsold ads by offering larger spaces or longer run times and calculated final costs through the use of rate sheets.

Cleveland/Akron, Ohio Area

Assisted customers and advertisers in putting together effective advertisements by determining the best wording and publication dates. Upsold ads by offering larger spaces or longer run times and calculated final costs through the use of rate sheets.

Cleveland/Akron, Ohio Area

Assisted customers with routine transactions (deposits, withdrawals, check cashing), and special requests (closing accounts, ordering checks, safe-deposit box procedures). Cross-sold bank products such as credit cards and promotional accounts. Reconciled cash drawer nightly and completed audits when necessary. Complied with bank security procedures to protect confidential information and maintain customer confidence.

Bachelor Of Arts (B.A.), Communications And Marketing

Bachelor Of Arts, Communication/Marketing