Small Business and Technology Development Center (SBTDC) at UNC Wilmington

● Prepare and organize legal documents including leases, insurance and authorization forms for each tenant to ensure all company standards are met and exceeded● Manage daily store operations by logging inventory, updating customer records, and conducting cash count reports● Schedule, rent, and oversee U-Haul truck rentals to ensure efficient and seamless customer transaction ● Provided solutions for better communication with tenants by initiating contact through current tech features, extensions, and applications

● Trained and supervised employees to maximize performance in retail sales, bookkeeping, and customer service ● Worked with a monthly $5,000 budget to source trending merchandise from local and out-of-state vendors● Researched current trends in the beauty market to produce creative visual merchandising and expand the customer base ● Increased customer satisfaction by expanding product lines, offering special promotions, and maintaining product availability