Ruth Pelle

Ruth Pelle Email and Phone Number

Senior Customer Service Representative @ FIS
Toronto, ON, CA
Ruth Pelle's Location
Toronto, Ontario, Canada, Canada
Ruth Pelle's Contact Details

Ruth Pelle work email

Ruth Pelle personal email

About Ruth Pelle

An innovative professional with extensive banking experience in Personal and Commercial Banking, Institutional & Pension Benefits, and Wealth Management; held a variety of positions including Release and Project Management, Project Lead, Business Analysis, System Support, Training, Documentation and Administration.Recent areas of focus include Release and Project Management within the Online Banking space where detailed and practical understanding of the full project life cycle (Iterative Waterfall/SCLC, PFM/EPMF, and recently Agile Management Framework (AMF)) coupled with a vast and comprehensive skill set is applied. This includes: managing project schedules, scope, budget and resources, project documentation, stakeholder communication, client interaction and negotiations, leading/training project team members, project integration, managing risk, change management, and communication with project stakeholders (including vendors), and clients to identify areas of improvement and ensure requirements and deliverables are met successfully. Although the bank adopted AMF over a 1.5 years ago not every project qualifies for this methodology; as a result, different methodologies continue to be applied (Traditional (waterfall), Iterative Waterfall (Hybrid), and Agile).

Ruth Pelle's Current Company Details
FIS

Fis

View
Senior Customer Service Representative
Toronto, ON, CA
Website:
valuelink.co.uk
Employees:
3378
Ruth Pelle Work Experience Details
  • Fis
    Senior Customer Service Representative
    Fis
    Toronto, On, Ca
  • Fis
    Senior Customer Service Representative
    Fis Apr 2018 - Present
    Canada
    Pleased to have joined FIS, one of the largest technology providers to the global financial industry. FIS is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focussed on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transactions processing, and record keeping. My current position is to provide… Show more Pleased to have joined FIS, one of the largest technology providers to the global financial industry. FIS is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focussed on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transactions processing, and record keeping. My current position is to provide assisstance to the Canadian clients using the Global Plus system. Show less
  • Rbc
    Senior Implementation Manager
    Rbc May 2016 - Jun 2017
    88 Queens Quay
    Digital - Release Management Practice for Mobile and Online Banking Channels.
  • Rbc
    Senior Project Manager
    Rbc Dec 2012 - May 2016
    320 Front Street
    Digital Strategy Reporting to the Senior Program Manager; lead Business activities for several RBC Digital Strategy projects for the Online Banking Channel. These projects had an approved funding that ran from $700K up to $2.1MM in cost.
  • Rbc
    Project Manager
    Rbc May 2011 - Dec 2012
    320 Front Street
    Digital StrategyReported to the Online Banking Maintenance Program Manager; overall accountability for maintenance releases which consisted in deploying fixes for production defects and small enhancement projects.
  • Rbc Dexia Investor Services
    Project Manager
    Rbc Dexia Investor Services Jun 2009 - Apr 2011
    155 Wellington
    Worked together with Business Leads on gathering and validating requirements for a large program, which was set to replace five legacy applications in an effort to increase greater STP, consistency of data reporting, improve operational efficiencies allowing for a reduction in unit cost; and ultimately achieve an enterprise architectural structure that provides an ability to support business strategy including growth and presence in the market place internationally.
  • Rbc
    Senior Business Analyst - Program Management Office
    Rbc Aug 2003 - May 2009
    20 King Sreet
    A Project leader for strategic and tactical solutions, this included analysis, requirement’s gathering, planning, testing, implementing, delivering training on the new or enhanced features to users in main offices across Canada (Vancouver, Montreal, Toronto and Nova Scotia); and providing post implementation support for various sub-projects
  • Bmo Harris Private Banking
    Sr Manager Operations And Training
    Bmo Harris Private Banking Oct 1998 - Aug 2003

Ruth Pelle Skills

Business Analysis Business Requirements Project Management Requirements Gathering Risk Management Sdlc Banking

Ruth Pelle Education Details

  • Universidad Estatal De Cuenca
    Universidad Estatal De Cuenca
    Business Administration And Management, General

Frequently Asked Questions about Ruth Pelle

What company does Ruth Pelle work for?

Ruth Pelle works for Fis

What is Ruth Pelle's role at the current company?

Ruth Pelle's current role is Senior Customer Service Representative.

What is Ruth Pelle's email address?

Ruth Pelle's email address is mv****@****aol.com

What schools did Ruth Pelle attend?

Ruth Pelle attended Universidad Estatal De Cuenca.

What skills is Ruth Pelle known for?

Ruth Pelle has skills like Business Analysis, Business Requirements, Project Management, Requirements Gathering, Risk Management, Sdlc, Banking.

Who are Ruth Pelle's colleagues?

Ruth Pelle's colleagues are Suresh M., Hervé Troadec, Azeeza Ibrahim, Mba, Ashwini Shelar, Nathan Gupton, Tomasz Jaworski, Artur Michalak.

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