Contact Center Specialist
Current
Cciex Ltd
Apr 2019 - Present
AeroLeads people directory · profile
Ruth Dickens Email & Phone Number
Contact Centre & Operational Change Consultancy
at
CCIEX Ltd
1 work email found
@bglgroup.co.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
CCIEX Ltd
Role
Contact Centre & Operational Change Consultancy
Location
City Of Peterborough, England, United Kingdom
Who is Ruth Dickens? Overview
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Quick answer
Ruth Dickens is listed as Contact Centre & Operational Change Consultancy at CCIEX Ltd, based in City Of Peterborough, England, United Kingdom. AeroLeads shows a work email signal at bglgroup.co.uk and a matched LinkedIn profile for Ruth Dickens.
Ruth Dickens previously worked as Contact Center Specialist at Cciex Ltd and Interim Director at Cciex Ltd. Ruth Dickens holds Post Graduate Certificate Of Education from University Of Leicester.
Company email context
Email format at CCIEX Ltd
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*@bglgroup.co.uk
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Profile bio
About Ruth Dickens
Specialising in defining and delivering operational change programmes, aligned to business strategies, covering people, processes and technology in order to improve customer experience, people engagement and commercial value.End to end delivery including business case creation, stakeholder engagement and leadership of multi-functional teams (typically operations, IT, compliance, finance and commercial).Significant experience in regulated industries (insurance and legal) although experience includes retail, b2b, consumer advice and financial services.Operational strategy development and leadership in multi-site and multi-client virtual operations, including off-shore and outsourced contracts. Contact centre, back office administration and operational support team leadership & assignments delivering for customers, people and brands.An active member of the CCMA (Contact Centre Managers Association) including Lead judge for ECCCSA (European Contact Centre & Customer Service Awards) and UK National Contact Centre Awards.
Listed skills include Contact Centers, Project Delivery, Change Programmes, Stakeholder Management, and 35 others.
Current workplace
Ruth Dickens's current company
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Cciex Ltd
10 roles
Ruth Dickens work experience
A career timeline built from the work history available for this profile.
Interim Director
Current
Cciex Ltd
Lead Judge for ECCCSA (European Contact Centre and Customer Service) and UK National Contact Centre Awards.Contact Centre Health Check Assignment on behalf of the CCMA for a life insurance organisation.Contact Centre Assignment and Operational Consultancy for national legal services company.
Apr 2019 - Present
Director Of Operations
Development of operational strategy along with leadership of contact centre and operational support teams.
Nov 2013 - Mar 2019
Interim Executive
Cciex Ltd
Specialising in interim contact centre management and change programme contracts.September 2012 - June 2013Consumer Champion Group - Head of Contact CentreJuly 2013 - October 2013Consumer Champion Group - Project Manager (strategic project)July 2013 - September 2013iGO4 Limited - Contact Centre Strategy Assignment
Aug 2012 - Oct 2013
Director - Fusion Commercial
Define lead and deliver a strategic programme of initiatives including online and voice self service across multiple brands and operational sites. Leadership of contact centre support and change teams.
Jul 2009 - Aug 2012
Associate Director – Fusion Commercial Delivery
Establish contact centre change teams to deliver process improvement, customer satisfaction and enhanced efficiency. Manage commercial relationships with bgl business divisions and brands
Jul 2007 - Jun 2009
Associate Director - Head Of Operations
Leadership of 500 seat contact centre delivering client SLAs and KPIs across sales, service and renewals.
Feb 2005 - Jun 2007
Senior Project Manager
Delivery of FSA project - ensure compliance of processes with the Insurance Code of Business requirements within regulatory timeframes.
Mar 2004 - Jan 2005
Sales Senior Manager
Operational leadership of contact centre sales teams delivering improved performance and efficiency whilst supporting increasing customer numbers.
Apr 2001 - Mar 2004
Call Centre Manager
Granada Home Technology
Establish and manage a direct sales operation (250 staff)Management and development of inbound and outbound telesales operations
Apr 1997 - Apr 2001
3 education records
Ruth Dickens education
Post Graduate Certificate Of Education
Bachelor Of Science (Bsc), Biology/Biological Sciences, General, Honours
Education record
The Latymer Grammar School
FAQ
Frequently asked questions about Ruth Dickens
Quick answers generated from the profile data available on this page.
What company does Ruth Dickens work for?
Ruth Dickens works for CCIEX Ltd.
What is Ruth Dickens's role at CCIEX Ltd?
Ruth Dickens is listed as Contact Centre & Operational Change Consultancy at CCIEX Ltd.
What is Ruth Dickens's email address?
AeroLeads has found 1 work email signal at @bglgroup.co.uk for Ruth Dickens at CCIEX Ltd.
Where is Ruth Dickens based?
Ruth Dickens is based in City Of Peterborough, England, United Kingdom while working with CCIEX Ltd.
What companies has Ruth Dickens worked for?
Ruth Dickens has worked for Cciex Ltd, Igo4, Bgl Group, and Granada Home Technology.
How can I contact Ruth Dickens?
You can use AeroLeads to view verified contact signals for Ruth Dickens at CCIEX Ltd, including work email, phone, and LinkedIn data when available.
What schools did Ruth Dickens attend?
Ruth Dickens holds Post Graduate Certificate Of Education from University Of Leicester.
What skills is Ruth Dickens known for?
Ruth Dickens is listed with skills including Contact Centers, Project Delivery, Change Programmes, Stakeholder Management, Customer Experience, Fsa, Service Delivery, and Process Improvement.
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