Ruth Hefford Email & Phone Number

Level 9, 40 Mercer Street, Wellington

Provide technical support for users of Pharmac systems, undertake analysis, diagnose and provide a resolution for issues being experienced by staff. Act as a single point of contact for phone calls and emails from Pharmac system users for any issues ore requests.receive, log and manage resolution processes for incidents and service requests.Provide support.

Simpl House, Mercer Street, Wellington

6 month contract, which was extended, setting up a service desk from scratch and operating the service desk once set up.Project managing the service desk set up.Implementing call logging system and entering all necessary information based on ITIL processes.Creating documentation, workflows, processes and procedures.Training staff in use of the new system.

Wellington & Wairarapa, New Zealand

Temping for Hays RecruitmentProvide support for basic incident resolution and requests via phone call or email. Initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. Collecting information through a customer conversation, accessing support.

Kaiwharawhara, Wellington

• Responsible for the bookings and scheduling of any new jobs and regular jobs. Designating the work to staff with the correct and relevant information for staff to be able to perform the work required as well as.
• Provide excellent customer service to existing clients and new clients. Updating clients on the progress of the work being conducted from the start of the customer… Show more
• Provide excellent customer service to existing clients and new clients. Updating clients on the progress of the work being conducted from the start of the customer contact through to completion. Following up with.
• Handling customer complaints.
• Maintaining the scheduling of all jobs and changing the schedules as required and notifying staff and customers of any changes to the schedules.
• Maintain office services and efficiency by organizing office operations and procedures, planning and implementing office systems.

Wellington

• Responsible for the provision of high quality technical support, ensuring over 80% of issues were resolved without escalation in order to minimise downtime and transaction loss across all operational systems and.
• Maintained strong working relationships with colleagues, stakeholders and end users during service disruptions, through the provision of regular progress reports
• Managed customer expectation by ensuring full… Show more
• Managed customer expectation by ensuring full understanding of issues and requirements, and providing realistic timescales for issue resolution
• Assisted in updating documentation for service desk staff and actively contributed to the operational development of NZ Service Desk
• Logged and correctly assigned incidents and work requests to ensure business SLAs were consistently achieved

Wellington

• Managed the processing of trade finance import and export transactions, such as letters of credit, documentary collection, international payments and receipts, cargo releases, and forward exchange contracts
• Maintained knowledge and ensured adherence to the Code of Banking Practices and International Rules and Regulations governing international transactions
• Implemented robust processes and procedures to minimise risk and maintain compliance, as well as implementing trade sanctions… Show more
• Implemented robust processes and procedures to minimise risk and maintain compliance, as well as implementing trade sanctions requirements
• Ensured high levels of customer service were provided at all times and effectively managed accounts for high value transactional clients
• Health and Safety Representative, First Aider and Fire Warden. Show less

Wellington

• Responsible for the provision of high quality technical support to effectively minimise downtime and transaction loss across all operational systems and interfaces, in accordance with strict SLAs by applying first and.
• Maintained strong working relationships with colleagues, stakeholders and end users during service disruptions, through the provision of regular progress reports
• Managed customer expectation by ensuring full understanding of issues and requirements,… Show more
• Managed customer expectation by ensuring full understanding of issues and requirements, and providing realistic timescales for issue resolution
• Assisted in updating documentation for service desk staff and actively contributed to the operational development of NZ Service Desk
• Logged and correctly assigned incidents and work requests to ensure business SLAs were consistently achieved

Wellington

• To ensure that customers are contacted within prescribed timeframes in a professional and courteous manner.
• To achieve required customer migration and call targets.
• To overcome customers barriers/reluctance to change through problem-solving methodology, seeking assistance where required.
• Update own call logging and follow-up process.
• Assist in other migration support areas as requested by the team leader/manager.
• Aid customers with their set up process and training… Show more

Wellington

• Processing of International Trade Finance Import and Export transactions, including Letters of Credit, Documentary Collection, Standby Letters of Credit, Bonds and Guarantees, Cargo Releases, International payments.
• Understanding and implementing the Code of Banking Practices and International Rules and Regulations governing International Transactions.
• Risk and Compliance, including knowledge, understanding and implementing all… Show more
• Risk and Compliance, including knowledge, understanding and implementing all processes and procedures to maintain risk and compliance at all times.
• Understanding and implementation of Trade Sanctions requirements.
• Dealing with high valued transactional Clients

Wainuiomata, New Zealand

Accounts Payable/Accounts Receivable/Accounts Preparation to AccountantPayrollInvoicing/QuotesBank reconciliationsGST/PAYE

Wellington

Support Trade Relationship Officer in document handling for Import shipping documents, Collections or Letters of Credit. Filing and mail.

Lower Hutt, New Zealand

Identifying core competencies of the team, reviewing and assessing performance of staff.Streamlined processes and systems in line with best managementTrained, mentored and managed staffEnsured client satisfaction with the servicesManaged both internal and external relationshipsRecruitment of Staff and Staff ContractsStaff RosteringMaintained a Health and.

Petone New Zealand

Shop SalesStock TakesAccounts Payable/ReceivableInvoicingReception DutiesBankingReportingPetty Cash Reporting/BalancingAssistant to Branch Manager

Wellington, New Zealand

Assisting Customers and Dealers with mobile Phone/Pager /Account/ Network related IssuesResponsible for the provision of high quality technical support, in accordance with strict SLAsManaged customer expectation by ensuring full understanding of issues and requirements.Connecting new customers to the Cellular/Paging NetworkMaintaining a high level of.

Lower Hutt, New Zealand

Shop SalesAssisting customers with car fuel and oil filling.InvoicingAccounts Payable and ReceivableReportingBanking

Wellington, New Zealand

Reconciliation'sBankingReporting

Wellington, New Zealand

FilingBank Teller Services - Deposits, Withdrawals, Check Processing, Money Transfers.Customer ServiceCollection of School Banking from Schools and processing each deposit.Data Entry

Wainuiomata, New Zealand

Shop Sales in Kitchenware and MenswearStock TakingShelf FillingCleaningInvoicingAccounts Payable/ReceivableReportingReconciliation's

Wainuiomata

Sorting and Refilling Shelves of BooksIssue and return of booksCustomer EnquiriesRepair of Books

Diploma In Occupational Health And Safety (Level 6), Occupational Safety And Health Technology/Technician, Diploma

Diploma in Occupational Health and Safety (Level 6) through Institute of Technology.

School Certificate, English, Science, Accounting And Typing

Education record