Ruth Rivera Email & Phone Number

Philadelphia County, Pennsylvania, United States

Protective Services InvestigatorAs a dedicated and compassionate Protective Services Investigator, I specialize in evaluating the medical, social, and psychological needs of older adults. My role involves investigating allegations of elder abuse, neglect, abandonment, and financial exploitation. I am committed to offering services that detect, reduce, correct, or eliminate risks associated with various forms of abuse identified during investigations.Key Competencies:Investigation and Assessment: Skilled in receiving and investigating reports of abuse, neglect, exploitation, and abandonment of individuals aged 60 and above. Proficient in determining the substantiation of reports and assessing the need for emergency interventions.Case Management: Experienced in completing investigations and developing care plans for older adults, ensuring comprehensive support that may involve family members, friends, and formal service providers. Provide ongoing case management in accordance with the Older Adult Protective Services law.Documentation and Compliance: Ensure accurate, timely, and relevant record-keeping in adherence to State regulations, agency policies, and best practices. Comply with departmental performance benchmarks and regulatory requirements.Collaboration and Coordination: Establish and maintain relationships with public service providers, including mental health and healthcare professionals, police district offices, and other community agencies. Coordinate care planning with various service providers and delivery systems.Resource Mobilization: Proficient in locating and mobilizing resources to meet the diverse needs of vulnerable older adults. Identify service gaps hindering the provision of high-quality care and work towards solutions.

United States

The Transplant Support Coordinator collaborates with Transplant Nurse Coordinators and Data Coordinators to support the coordinator in various tasks, such as communication with patients, organizing tests, and scheduling complex testing sequences. They adhere to Temple University Health System policies, procedures, and regulations, including patient confidentiality. They also promote Hospital Safety Standards and the Safety Management Plan. They attend staff meetings, complete mandatory in-services, and comply with regulatory requirements. They participate in program QAPI initiatives, manage transplant patient planning and analysis, and coordinate patient testing.We work with schedulers, escorts, and departments to provide support for patient needs. They collect clinical and operational data, mail patient and dialysis centers HLA kits and lab orders, and work effectively within teams to achieve patient and unit goals. They manage all phases of liver transplant, living donor evaluation testing, participate in peer review processes, and employ conflict resolution skills. Plus cover call centers for all organs and manage incoming faxes.

United States

As a case manager provided services to a caseload of children/youth and family members for at least ten families, including specific services in Performance Standards and Licensing Requirements. Provided face-to-face contact between the case manager and family members provided family prevention and intervention services, provided on-call services, and provided emergency reporting procedures. Completed all required documentation, participated in case conferences, school conferences, and family team decision-making meetings, and represented families in court as requested. Utilized knowledge of community resources and the ability to work as a team member. Adhered to applicable city, county, state, and federal laws and regulations and internal and DPW licensing standards. As a case manager, was responsible for information gathering, monitoring, problem assessment, and problem-solving, and represented families in court.

Master'S Degree, Mha

Activities and Societies: The National Society of Leadership and Success

Associate Of Arts - Aa, Social And Behavioral Health

Bachelor'S Degree, Psychology