Ruthie Larson Email & Phone Number

Seattle, Washington, United States

Responsible for driving market and customer strategy and its application throughout marketing initiatives as well as business development for Universal Parks in Hollywood, Orlando, Japan and Beijing.

Universal City, California, United States

Responsible for orchestrating the development and management of the Universal Studios Hollywood brand. Focused on aligning and fostering the growth of a brand that maintains coordinated and coherent messaging with a focus on achieving business growth along with strong brand health.

Greater Seattle Area

Responsible for generating profit to meet or exceed budget expectations while maintaining operational and guest service standards. Managing 5 direct and 50 indirect reports, operating a property of 170 guest rooms.

Delta Hotels By Marriott Seattle Everett

Oversaw daily operations for 232 room hotel with 14k sq. ft. of event space. Transitioned property through change of ownership, followed by a change of franchise from Intercontinental Hotel Group to Marriott including: property closure, major renovation, staff layoffs, procurement and contract migration, re-branding and subsequently rehiring of new staff and opening the newly renovated hotel.

Holiday Inn Downtown Everett

Oversaw daily operations for 243 room hotel, managing 45-75 direct reports, tracking projects and occupancy, inspecting work and maximizing revenue management.• Oversaw customer service and guest communication, including social media interactions, to address and resolve guest issues and needs. Tracked customer service scores for the team and provided coaching on opportunities to exceed benchmarks for guest experience. • Recruited, hired and onboarded 70+ new employees and promoted… Show more Oversaw daily operations for 243 room hotel, managing 45-75 direct reports, tracking projects and occupancy, inspecting work and maximizing revenue management.• Oversaw customer service and guest communication, including social media interactions, to address and resolve guest issues and needs. Tracked customer service scores for the team and provided coaching on opportunities to exceed benchmarks for guest experience. • Recruited, hired and onboarded 70+ new employees and promoted company values and culture. Coached and mentored team to ensure all aspects of daily work on property and online engagement and tracking aligned with corporate brand standards. • Actively participated in HR related topics, property liability issues and Labor and Industries claims. Show less

Talaris Conference Center

Oversaw daily operations for 35 room hotel with 7k square feet of event space. Assigned projects and tasks, inspecting work, giving feedback.• In addition to on property responsibilities, I facilitated company-wide orientation for new hire groups ranging from 7-25 people to promote company values and culture.

Responsible for invoicing and processing payments received for events and monthly billing for 4 venues. Tracked and reduced outstanding debts by 50%.

Planned and executed meeting events for members, created event orders and assisted with larger social functions.

Executive Mba

Ba, Sociology