Ruthjoy Razon Bitner, M.Ed. Email & Phone Number

Carlsbad, CA, US

Bozeman, Montana, US

• FICO is the world's leading digital decision and applied analytics software platform company.
• Manages Product Technology Organization (PTO) education programs and content, working closely with the CTO & EVP, senior leadership team, operations leads, and subject matter experts, including Software Development.
• Directs the management of education and enablement programs within the PTSO while working conjunction with Sales Marketing & Solutions (SMS) organization for the purpose of enabling Sales and Services colleagues on new.
• Develops learning, coaching, and performance support strategies in accordance with PTSO capacity growth, talent development, and business transformation needs.
• Provides innovative/creative problem solving to meet the learning and development needs of the business in a fast-changing environment.
• Drives learning programs forward by influencing business and technical colleagues in various levels and capacities throughout the organization.

The Woodlands, Texas, US

• SmartDraw Software, LLC is a business intelligence and data visualization enterprise-grade software whose main products are SmartDraw and VisualScript.
• Reported directly to the COO, partners with executive management across the organization on continuous improvement, product development, talent management, and business development.
• Strived to assess, design, and develop best in class VisualScript Partner Enablement program resources and strategies in order to accelerate our customers DevOps transformation.
• Collaborated with business leaders to identify gaps in knowledge, processes, and competencies in order to ensure the appropriate learning solutions and resources are rapidly deployed.
• Maintained a high level of productivity in a fast-paced, results oriented, data-driven, team environment while managing multiple competing priorities.

The Woodlands, Texas, US

• Developed the infrastructure for all learning programs by establishing standardized methods and procedures; collaborating with subject matter experts to continuously improve overall team effectiveness.
• Designed and delivered Visual Process Management Certification Program enabling participants to document an organization’s businesses processes through a hierarchy of hyperlinked flowcharts and diagrams. Thus.
• Established Education Services Team. Hired, coached, and mentored team of Solutions Analysts. Managed program metrics, analyzed training needs, and implemented learning strategies.

New York, New York, US

• Bluewolf is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.
• Developed and oversaw execution of effective change management plans that incorporated layered communications tactics and training as it relates to the implementation Salesforce.
• Maintained relationships with key decision makers of our high value clientele; contributed to the development of proposal development and pricing strategies for Salesforce implementations and professional services.
• Orchestrated engagement planning and budgeting; mobilized and led engagement teams; defined deliverable structure and content; effectively managed multiple projects simultaneously.

New York, New York, US

• Led enterprise-wide sales and marketing initiatives, developed action plans, and evaluation methods resulted in improved organizational systems and productivity through collaboration, training, and user adoption.
• Founded Change Management Practice. Facilitating the process of change to allow organizations and their employee to go from Adoption-to-Addiction.
• Managed project teams, instructional designers, and eLearning developers. Established a consistent revenue stream that exceeded expectations.

New York, New York, US

• Assessed, designed, developed, and delivered occupation-based training incorporating adult learning principles.
• Produced a variety of learning offerings: web-based, video, instructor-led classes, and blended learning.
• Tracked, assessed, and consistently reported effectiveness of all training activities including business impact.

Washington, DC, US

• NeighborWorks America is a congressionally funded non-profit to support community development – urban & rural revitalization in the U.S. and Puerto Rico.
• Establish and maintain quality business and professional relationships with all stakeholders, including but not limited to: department team members, HR staff, company leadership and line managers.
• Developed working partnership relationships with key leaders to assure departments' efforts are relevant & contributory.
• Provided technical assistance and customized training to all levels of the organization regarding performance management, goal-setting, personal and professional development.

Austin, Texas, US

• Siebel CRM Systems, Inc. is a software company principally engaged in the design, development, marketing, and support of customer relationship management applications.
• Developed and executed overall program, project management and change management strategies around complex client business initiatives by utilizing proven methodologies and techniques.
• Managed program and project deliverables across multiple areas to ensure timely completion within budget.

Austin, Texas, US

• Developed tailored instructor guides, presentations, job aides, tip sheets, data sheets, and knowledge checks.
• Instructed and coached teams on newly designed business processes, naming conventions, enhanced system functionality, and time saving techniques.

Delft, Zuid-Holland, NL

• IKEA, is a multinational group, designs and sells ready-to-assemble furniture, kitchen appliances and home accessories. It is the world's largest furniture retailer.
• Developed an annual plan for deployment, learning and integration of all in-scope training activities aligned to the company and workforce strategy and future needs, in partnership with Senior Management.
• Evaluated and improved training programs to continuously strengthen job readiness, including New Hire Orientation with the goal of reducing 90 day quick quits and improving 90 day performance reviews.

Master Of Education (M.Ed.), Human Resource Development Emphasis In Organizational Behavior

Bachelor Of Arts (B.A.), Psychology, Emphasis In Industrial Organizational Psychology