Ruth-Joy Connell Email & Phone Number

Ottawa, Canada Area

RJC Consulting Global is a Sales Enablement and Training Firm, specializing in equipping Consulting Firms to sustainably sell into the B2B marketplace.

Dallas/Fort Worth Area

Project Objective: Implement a strategic customer retention plan to attract and retain corporate clients while sustainably increasing both revenue and profitability.Scope of work:• Conducting a complete income analysis including pricing, offers, P&L Statements• An operations assessment to identify areas that need to be optimized to lower revenue or increase client capacity • Creation of a strategic customer retention plan to increase profit margins without increasing the cost of acquisition • Establishing the company's market position and adjusting pricing, packages, and offers to support the positioning as well as the client retention plan• Creation and implementation of policies to support the customer retention plan

Ottawa, Canada Area

AdvancementStarted as an Inside Sales Representative and was promoted to Sales Trainer within the first year. Six months later was promoted again to the Training Manager for the Sales Department.Throughout my time in these roles, I secured new leads for the company, nurtured relationships with existing clients and facilitated the development of standard operating training procedures (SOP) for our team of Inside Sales Representatives and Business Development Representatives (BDR).I led training for our national and international sales team of BDRs, facilitated change management and training for Sales Enablement software, and represented the company as a speaker at industry events.- Development of processes, training, and SOPs for Inside Sales and Business Development Representatives and Distributor Manager positions- Standardizing reporting across the sales department- Implementing and training on Sales Enablement Software such as HubSpot and Jobber - Identify gaps in the client communication process, and implement new procedures to fill them- Implement procedures that support smooth operations between each section of the sales department- Processes to conduct reviews and measure the performance of our global distributor network

Ottawa, Canada Area

The contract objective was to increase revenue and profitability while decreasing cost and saving time.The project Scope of Work:• A complete income analysis including pricing, offers, profit and loss statements, cash flow statements and balance sheets to identify the at risk areas• An Operations Assessment to identify areas that need to be optimized to lower revenue or increase client capacity • Creation and implementation of a strategic customer retention plan to increase profit margins without increasing the cost of acquisition • Pricing, packages and offers were adjusted to support the customer retention plan• Creation and implementation of standard operating procedures, and policies to support the customer retention plan

Ottawa, Canada Area

Within my role as a DSP and Medication Coordinator: • Worked with a team to, eliminate redundancies, simplify protocols and improve procedures at both the district and program level• Conducting interviews and observations to identify where current protocols did not meet the objectives• Attend regular meetings with the East District head office team to review existing protocols and establish new criteria• Attend meetings at the program level to relay changes and train team members on new protocols as changes were being rolled out• Communicated changes, both immediate and impending to the teams at the program level and gathered concerns, and feedback to communicate back to the district team for consideration• Liaise between head office, management and the program team to troubleshoot challenges, and ensure a smooth transition as changes were being applied• Ensure adherence to new protocols through regular reviews, and reporting to management• Maintained a monthly financial journal at the program level • As the medication coordinator, I attending district meetings, engaged in writing protocol writing, training and compliance to ministry standards

Bachelor Of Science - Bs, Neuroscience And Mental Health

Bachelor Of Arts - Ba, Psychology