Ruth Markham Email & Phone Number

Greater St. Louis Area

A123 was purchased by NEC Energy Solutions. My role and work assignments essentially remained the same as for A123.

Chesterfield, Mo

Greater St. Louis Area

• Partnering with the Supervisor of the Missouri Career Center (St. Louis County) to review and edit resumes from BounceBackStL members. Resumes are being included in the Resume Portfolio being distributed to St. Louis CIOs and other hiring managers.

• Created web page content for a members-only shopping portal and used a proprietary content managment system to create pages. Included locating and manipulating images for use on the Web pages.• Provided support on the use of the content management system to less technical members of the team.

• Updated existing documentation to incorporate revised functionality and features as well as creating new topics for new functionality and features. Required learning Markdown (a plain text markup syntax) and TortoiseSVN (for version control). • Created a utility locating industry overview document for use on the company Web site. Used Visio to create process flows.

• Interviewed SMEs and Business Analysts to determine content to be included in documentation for both external and internal users. Created outlines for the user manual based on interviews. • Created documentation for the assigned chapters of the Debit Integrated Processing System user manual. Content developed based on SME and BA interviews, use cases, wire frames, business and technical requirements, and vendor manuals. • Wrote over 250 Web site error messages for the Customer Service module of the web-based application. • Edited the vendor-supplied ISO Host External Message manual resulting in a customized manual specific to project needs. • Converted 35 vendor manuals into PDF format using Adobe Acrobat. Each of the manuals was received in a non-searchable, non-indexed HTML format unsuitable for use by Customer Service.• Successfully led an effort to evaluate and purchase XML-based content management system for use by the documentation group. Researched various packages, met with vendors, made recommendations, and prepared paperwork within established timeframe.

• Designed and wrote user guide and online help system, including all graphics, for a Web-based claims processing & payment system used by both internal and external customers.• Created and edited test cases for regression and functionality testing, executed tests, and reported findings using project management system. Used SQL to create test data and to verify results.• Responsible for overall user experience of Web-based claims processing & payment system including, but not limited to, application screen content to ensure consistency among screens, redesign of screen layouts for better usability, and improved navigation flow. • Created and maintained a data dictionary document providing a centralized repository for the developers. • Collaborated with business to identify gaps and discrepancies in user documentation to ensure documentation reflected the needs of the clients, internal employees and auditors. Updated existing documentation based on identified gaps and discrepancies.• Served on the client conversion team that successfully converted over 550 clients to a re-engineered system. Tested various layouts and analyzed data to identify and resolve problems.

• Designed and authored online help system for Web-based browser application using RoboHTML. Help system contained customized multi-level index and table of contents, graphics and illustrations, and glossary of terms.• Created content for over 100 “Tips of the Day” as well as “What’s This?” help for all major window components.• Developed user’s guide and converted print version to online format using Adobe Acrobat.• Created training materials for the application using Camtasia. • Assisted the developers in creating the GUI design and content. • Researched competitor companies and prepared summaries on findings for management. • Assisted with software testing and reported findings to application team.

Sr. Technical Writer (1999)• Designed and authored the online help system for an employee benefits system using RoboHelp. • Served as user advocate on design of GUI for employee benefits application. • Redesigned annual benefits statement based on user input. • Developed scripts and assisted with layout and design of Y2K remediation tutorials delivered via company intranet.Technical Writer (1996-1998)• Wrote the requirements and design specifications and created complex flow diagrams that resulted from the Scoping, Design, and JAD sessions to move multiple applications off the mainframe • Mentored and trained 4 technical writer contractors• Designed and authored the online help systems for a pricing and inventory system and for multiple software applications that were being moved off the mainframe to client-server technology• Redesigned an existing online help system resulting in the elimination of a printed manual being sent to over 800 stores• Promoted to Sr. Technical Writer