Ruth Mcmullen Email & Phone Number

Gb

Reporting directly to the Chief Administrative Officer, primarily focusing on procurement and vendor relations with related financial management for our global technology and information security services, delivered to over 150 territories across the PwC Network. Working on a variety of high profile projects including resource operations and other related functions supporting our global leadership team.

Gb

Working as part of the PwC IT global contracts and sourcing group delivering services including the following for PwC worldwide:* Programme and project management of significant global sourcing initiatives across multiple territories.* Negotiation and ongoing management of very high value (multi million $) global contracts with strategic vendors.* Global sourcing service management acting as the link between strategic vendors and PwC territories to ensure compliance to SLAs and worldwide PwC service requirements.* Design and deployment of vendor strategic relationship management (SRM) programmes.

Gb

Ownership of Global IT Standards for PwC worldwide, inc resource and IT governance group management/reporting. Delivering key objectives of cost reduction, compliance to regulatory requirements, mitigation of risk, & assurance of functional & technical interoperability. Programme management of individual PMs across the 100+ Standards.Global programme/project management:* RFP bid management, inc Six Sigma evaluation, & subsequent global contracting (eg multi-territory MPLS WAN contract)* Multi-territory Juniper Endpoint Security solution, covering implementation of enhanced PC & back end system security - NAC Layer 2/Layer 3 (802.1x) & SSL VPN integration with radius back end, X509 certs, TPM chips, posture/host checking software; and enhanced Siteminder authentication linked to a data classification framework. * Meta Directory replacement (replacement of Critical Path with Microsoft MIIS) in PwC global Meta Directory service, serving 140,000 users worldwide.* Management of Microsoft Premier Support contract for PwC worldwide.* Programme Management of design and build phase of first Global IT (PwC IT) EMEA Regional Data Centre (RDC).

Gb

Responsible for PwC remote access VPN service for the Europe, Middle East & Africa (EMEA) theatre. Active user base was 15,000 across approximately 40 territories. Delivery of operational support for the EMEA VPN infrastructure, including management of technical resources providing service support, supplier and contract management; management of Cryptocard soft token provision and maintenance system.Provision of territory implementation support for service rollout: co-ordination of global VPN support resources, set-up and handover of territory token management, and implementation of local ISP and local infrastructure if necessary.

Gb

Responsible for operational service acceptance and transition management of new services and global projects, into the EMEA theatre (75 countries, approx 60,000 users). Management of team (3), including development and operation of standard methodology to ensure consistency and quality of service. Coach team members to successfully deliver project-to-operational type assignments working under the defined methodology - including Notes Global Application Domain, centralised real-time learning support application (Centra), global project management support application (Ascendent) and single sign-on and Portal EMEA service management.

Gb

Responsible for desk side IT support provided to 2,400 staff in the Tax Line of Service. Across 5 main buildings in London, managing a team of 15-25 IT Support professionals (ITSP). Acted as the interface between the IT department, internal customers, and key business IT contacts. Ensured that the IT strategy for the Tax business, nationally, was implemented in an appropriate and homogeneous fashion.

Gb

Responsible for IT support provided to the West Region (Bristol, Gloucester, Cardiff, Swansea, Plymouth - approximately 800 staff), managing a team of nine IT Support Professionals (ITSPs). Responsible for day-to-day operational availability of all key network components: PCs, LAN cabling infrastructure, servers (including backups) etc.Managing the “on the ground” implementation of significant IT projects. For example, Network Renewal (upgrading the network infrastructure for 35-plus offices, as well as delivering a new desktop environment to each of 11,000 customers) and Network Integration, the IT infrastructure merger of Price Waterhouse and Coopers & Lybrand (migrating 12,000 customers - data and applications - from Novell to NT).

Gb

Providing operational support for the ten Advanced Graphics Bureaux (AGBs) across the UK, including non-standard software support and training. Colour projector (Litepro) strategy, support and training including contract negotiation and management.Scanner and colour printer support including the colour printing strategy, and contract negotiation and management.Production of network printing strategy for C&L UK.

Partner's EA, working for 2 senior Partners in the Audit department. All usual EA duties for very senior staff, including:Comprehensive diary and travel management, including liaison with clients and internal Partners and staff.Managing Partner correspondence and internal and external communications.Documenting of accounts.Management of Partner student interviews and internal staff meetings.Full EA support for the audit teams reporting to the Partners.