Membership Operations Manager
CurrentGenerate batch to process monthly credit cards Provide executive team with month end reportsReprocess declined credit cards through-out the month Generate direct mail list and create marketing content for pledge billing, reminders and renewalsReview direct mail data and ensure direct mail is mailed outGenerate list of monthly inventory that require shipment and distribute to appropriate warehousesOrder and maintain inventoryVerify and import online pledges Verify and approve members web requests, such as updating member contact, billing information, increasing pledge amount, etc...Clear Journals and End of Day procedureProcess account, revenue and renewal reports for executive teamRun marketing lists for emails or direct mail campaigns IE: Acquisition, Lapsed, Additional Gift, End of Year, etc…Create all components that belong to a pledge campaign IE: source code, campaign code, premiums, items, images and finally pledge pagesTest links before they are released to the public and alert web team to make them liveProcess bank deposits and credit cards on a daily basisClose out the month