Ruth Francis Email & Phone Number

Lagos Island, Lagos, Nigeria

• Delivered excellent customer service and resolved customer inquiries and concerns in a timely and professional manner.
• Maintained a high level of product knowledge and effectively communicated telecommunications solutions to customers.
• Consistently achieved and exceeded sales targets, contributing to the overall success of the team.
• Resolved customer inquiries and complaints related to mobile phone services, internet subscriptions, and billing issues.
• Achieved a 95% customer satisfaction rating through effective communication, problem-solving skills, and empathy.
• Exceeded monthly sales targets by 15% through active engagement and persuasive communication techniques.

Enugu North, Enugu, Nigeria

• Managed a team of 16 employees across 16 Airtel Red Shop locations spanning two different states.
• Acted as a pivotal liaison between Airtel and partners, ensuring seamless communication and fostering collaboration.
• Employed robust leadership skills to drive profitability, surpassing performance targets across all 16 shops.
• Developed and executed strategic initiatives to augment customer footfall and boost sales in each shop.
• Achieved an impressive 20% increase in shop profitability within a single year through the implementation of enhanced marketing strategies and improved operational efficiency.
• Successfully resolved intricate issues between partners and Airtel, maintaining positive relationships crucial for business operations.

Enugu, Nigeria

• Analyzed content engagement across channels and used knowledge to inform efforts going forward.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns

Enugu, Nigeria

• Earned customer trust through confident professionalism and persuasive product solutions.
• Built a diverse sales portfolio & exceeded personal quotas consistently.
• Converted casual shoppers with tailored solutions & product knowledge.
• Collaborated to reach team targets & provided valuable customer feedback.
• Identified new business opportunities & expanded sales with existing customers.
• Mastered full sales cycle & maintained market knowledge.

Abuja, Federal Capital Territory, Nigeria

• Maintained all official archive, database of partners and beneficiaries
• Multitasked administrative responsibilities with sales responsibilities
• Resolution of customer complaints, enquiries and taking feedbacks

Kaduna, Nigeria

• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Maintained health and food safety standards.
• Registered and recorded new food samples for quality testing.
• Carried out standard and quality test on food and water samples to ascertain the quality and nutrient composition
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Reported back to instructor to receive day-to-day tasks and responsibilities.