Ruth N. Email & Phone Number

Canada

Ontario, Canada

•Served as the first point of contact for clients in a high-profile automotive campaign, Fiat Chrysler Automobiles. I effectively managed over 70 daily interactions with clients in the United States of America through channels such as voice calls, chat, email, and SMS, ensuring prompt resolution of insurance inquiries, and delivering exceptional customer support.•Acted as a brand ambassador by promoting the brands and addressing customer concerns and inquiries regarding automotive products and service contracts/claims•Effectively managed cases, provided specialized support to clients and escalated sensitive cases and concerns to supervisors contributing to client satisfaction and business growth.

Thunder Bay, Ontario, Canada

• Successfully managed client inquiries and provided exceptional customer service via phone, demonstrating excellent phone etiquette • Maintained knowledge of sales and promotions, merchandising, return policies and security practices. • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction

Thunder Bay, Ontario, Canada

• Managed administrative tasks effectively, including scheduling meetings, meticulous record-keeping and presentations using Microsoft Word, Excel, and PowerPoint • Collaborated effectively with fellow graduate assistants and faculty members on research initiatives, fostering productive teamwork and sharing valuable insights and discoveries • Evaluated and graded examinations, assignments or papers and recorded grades • Carried out comprehensive research, collected, and synthesized relevant data, and performed a detailed analysis of research findings in alignment with supervising faculty's guidance

• Assisted in client intake processes and reported directly to lawyers with a myriad of responsibilities ranging from preparing post discovery memos with a list of problem areas, managing law legal briefs, printing and scanning assessments/reports needed, and a list of undertakings/motions that needed to be served • Assisted the Legal Affairs team in preparation for internal and external meetings including, where required, Board materials for Committee and Sponsors’ Committee meetings• Accurately carried out and compiled special report, legal research, court motions, document management in a timely manner • Collaborated in coordinating legal agreements related to ongoing projects with external counsel, facilitating the seamless execution of legal transactions • Effectively showcased my multitasking skills by providing legal and administrative support, including, handling file management, accounting, billing, as required

• Independently prepared, managed and documented; sensitive data input in spreadsheets, case files, letters, reports, memos, and paperwork in an organized manner to meet strict deadlines• Assisted in drafting and reviewing business and real estate legal documents such as contracts, regulatory filings, agreements, memoranda, and letters • Provided administrative support ranging from coordinating travel arrangements, updating minute books, organizing schedules to meet deadlines and avoid missed appointments, engaging, and following up with clients to meet their demands, review of other legal documents for compliance and accuracy, ordering office supplies to sharing ideas with colleagues • Supported attorneys in legal related matters, including maintaining records, board meetings as well as analyzing legal issues, prioritizing workload, and providing recommendations based on my research and analysis • Stayed up to date on applicable regulations to ensure full compliance in all legal matters

Master'S Degree, Social Justice

Education record

Activities and Societies: NASJUS

High School Diploma, Law