Build trusting relationships and establish credibility, including influencing executives, leaders, and stakeholders. Partner with creative directors, researchers, and learning development specialists. Managed learning and development (L&D) projects, including instructional design, teacher training, and E-learning programs. Research and strategically plan L&D corporate programs with user experiences, metrics, and surveys. Manage client-facing projects, customer interactions, and cross-functional… Show more Build trusting relationships and establish credibility, including influencing executives, leaders, and stakeholders. Partner with creative directors, researchers, and learning development specialists. Managed learning and development (L&D) projects, including instructional design, teacher training, and E-learning programs. Research and strategically plan L&D corporate programs with user experiences, metrics, and surveys. Manage client-facing projects, customer interactions, and cross-functional teamwork. Conduct market research and gather metrics. Write articles, blogs, curriculum, and technical communications. Boost search engine optimization (SEO) through targeted content. Use Microsoft Office, Word, PowerPoint, Excel, Canva, Adobe, learning management systems, and other software. Creatively solve problems.▸ Conducted needs analysis to identify learning gaps, designed training strategies, facilitated workshops, and gathered evaluations.▸ Strategically developed workforce center staff training programs by collaborating with staff and leaders. ▸ Defined curriculum, created teacher training and train-the-trainer programs, facilitated workshops, and gathered participant metrics.▸ Collaborated with vendors and partners on instructional design and curriculum development for career training, webinars, professional development programs, and adult learning workshops. ▸ Identified audience learning goals, created content, facilitated training, and captured metrics.▸ Guided website development, contributed to web framework, led UX design, and worked with wireframes, mockups, and prototypes. Wrote SEO content. ▸ Created content—blogs, social media messages, articles, and web content. ▸ Skillfully crafted messages using storytelling to evoke emotion and engage audiences. ▸ Facilitated professional development programs, learning initiatives, and workshops using emotional intelligence. ▸ Completed CX foundations, UX research, and user experience design courses. Show less

Onboard diverse clients explaining document processes, professional brand exploration, and other career services. Manage client projects, collaborate with LHH cross-functional teams, and contribute to ICEO client outcomes. Responsible for welcoming clients, answering questions, and maintaining a high level of client satisfaction as a liaison between clients and LHH advisors. Support executives with career management, career transitions, professional brand development, resumes, bios, board… Show more Onboard diverse clients explaining document processes, professional brand exploration, and other career services. Manage client projects, collaborate with LHH cross-functional teams, and contribute to ICEO client outcomes. Responsible for welcoming clients, answering questions, and maintaining a high level of client satisfaction as a liaison between clients and LHH advisors. Support executives with career management, career transitions, professional brand development, resumes, bios, board profiles, and LinkedIn profiles.▸ Served as client point of contact leading client onboarding and career transition projects.▸ Drove positive client outcomes by welcoming leaders to career programs, identified career goals, and created career tools such as resumes, personal branding, bios, board profiles, and other documents. ▸Contributed to LHH ICEO growth by serving as subject matter expert (SME) for client onboarding and career documents. Provided team leadership mentoring peers, conducing market research, and offering best practices.▸ Managed concurrent projects with matrixed LHH teams. Managed detail-oriented client projects and decision maker relationships to achieve objective and key results (OKRs).▸ Delivered timely solutions by managing diverse client onboarding, engagements, and projects.▸ Mentored and onboarded contractors, ensuring process understanding, best practices, and engaging client experiences. Show less

Contributed to client success at LHH International Center for Executive Options (ICEO), a world-class leader in talent development, career transition, and HR services. Wrote and edited career documents such as resumes, LinkedIn profiles, bios, and other career materials. Supported client career management, career transitions, and professional brand development. ▸Delivered timely results by working with executives to build career tools such as resumes, LinkedIn profiles, bios, and other… Show more Contributed to client success at LHH International Center for Executive Options (ICEO), a world-class leader in talent development, career transition, and HR services. Wrote and edited career documents such as resumes, LinkedIn profiles, bios, and other career materials. Supported client career management, career transitions, and professional brand development. ▸Delivered timely results by working with executives to build career tools such as resumes, LinkedIn profiles, bios, and other career documents. ▸Nurtured trusting C-Suite relationships by offering viable career resources and solutions.▸Produced compelling documents showcasing client value and talent by leading virtual global client meetings and coordinating with advisors, editors, and writers to ensure client satisfaction. Show less

Leveraging corporate, nonprofit, and entrepreneurial experience to establish a robust business growth program. From 600+ global members, I was selected by the National Resume Writers’ Association (NRWA) President to strategically lead instructional design for a 4-week business program. Co-created workshops, led mentoring programs, and facilitated virtual workshops. Captured metrics and survey results to modify materials. Leveraged technology to deliver relevant, online content providing… Show more Leveraging corporate, nonprofit, and entrepreneurial experience to establish a robust business growth program. From 600+ global members, I was selected by the National Resume Writers’ Association (NRWA) President to strategically lead instructional design for a 4-week business program. Co-created workshops, led mentoring programs, and facilitated virtual workshops. Captured metrics and survey results to modify materials. Leveraged technology to deliver relevant, online content providing engaging experiences for adult learners.▸Developed and wrote curriculum, presentations, worksheets, and mentoring guidelines.▸Facilitated intensive program with business guidance and individual coaching to engage clients, map customer journey, boost revenue, and grow business.▸Engaged participants with quality materials and teachings, including capturing weekly metrics to ensure continual learning.Small Business Training ~ E-Learning ~ Strategic Planning ~ Curriculum Development ~ Professional Development ~ Creative Direction ~ Storytelling ~ Journey Mapping ~ Content Strategy ~ Coaching ~ Mentoring ~ Workshop Instruction ~ Research ~ User Experience ~ Emotional Connections ~ Support Tools ~ Build Relationships ~ Content Consistency ~ Problem Solving Show less

Led content management, instructional design, and training development initiatives. Managed communications and digital media. Researched and analyzed data. Developed advertising campaigns. Crafted engaging, effective learning content supporting education.▸ Managed course development projects from inception to completion using instructional design strategies. Wrote quality content for comprehensive professional development and adult learning addressing attendee's learning gaps.▸… Show more Led content management, instructional design, and training development initiatives. Managed communications and digital media. Researched and analyzed data. Developed advertising campaigns. Crafted engaging, effective learning content supporting education.▸ Managed course development projects from inception to completion using instructional design strategies. Wrote quality content for comprehensive professional development and adult learning addressing attendee's learning gaps.▸ Developed interactive educational strategies. Wrote practical career curriculum, professional development programs, and adult learning programs based on real-world experience and industry leading techniques for career exploration and job search strategy. Led instructional design and created learning materials, including participant workbooks, packets, audio, video, and facilitator guides resulting in robust and modern curriculum programs.▸ Provided website framework, contributed to web layout, created user experience strategies, and wrote persuasive and engaging website content. Show less

Assisted Executive Director in strategic planning for career development programs and adult learning workshops. Created and facilitated professional development programs and content to support adult student interests. Oversaw design and development of career programs, coaching, career path development, and student career exploration. Created and prioritized career curriculum development projects. Developed and managed internship programs, including cultivating relationships and partnering with… Show more Assisted Executive Director in strategic planning for career development programs and adult learning workshops. Created and facilitated professional development programs and content to support adult student interests. Oversaw design and development of career programs, coaching, career path development, and student career exploration. Created and prioritized career curriculum development projects. Developed and managed internship programs, including cultivating relationships and partnering with local organizations.▸ Developed and taught résumé and cover letter classes. Facilitated professional development programs.▸ Supported individual students with a variety of career services including résumé development, cover letters, interview practice, assessments, and job applications.▸ Established and managed adult student internships and scholarship programs.▸ Promoted programs and solutions by contributing to marketing strategies, providing insights, and collaborating with cross-functional teams. Show less

Guided content strategies and led content management efforts. Contributed to communications, digital media, newsletter, research, social media messages, and advertising efforts.▸ Contributed to annual strategic marketing plans, brand initiatives, and material updates, including target market outreach materials, social media messages, virtual and in-person networking events, and speaking opportunities. Managed content strategy.▸ Ensured profitability of service line and national… Show more Guided content strategies and led content management efforts. Contributed to communications, digital media, newsletter, research, social media messages, and advertising efforts.▸ Contributed to annual strategic marketing plans, brand initiatives, and material updates, including target market outreach materials, social media messages, virtual and in-person networking events, and speaking opportunities. Managed content strategy.▸ Ensured profitability of service line and national marketing programs through quarterly data and financial analysis. ▸ Nurtured and maintained relationships with leaders and stakeholders by writing, editing, and publishing web copy, articles, blogs, and other communications.▸ Contributed to development of custom solutions amplifying team outcomes, reducing timelines, and increasing productivity. Show less

Played a vital leadership role in advancing, managing, and growing customer portfolio. Built high-performing teams with FTEs and contractors. Focused on delivery of marketing innovations and accelerated customer solution adoption. Guided designers, programmers, writers, editors, and vendors. Contributed to company revenue and growth.▸ Designed and coordinated B2B and B2C eNewsletter, eFlier, and eSurvey services for 100+ diverse clients. Oversaw client content management.▸ Led… Show more Played a vital leadership role in advancing, managing, and growing customer portfolio. Built high-performing teams with FTEs and contractors. Focused on delivery of marketing innovations and accelerated customer solution adoption. Guided designers, programmers, writers, editors, and vendors. Contributed to company revenue and growth.▸ Designed and coordinated B2B and B2C eNewsletter, eFlier, and eSurvey services for 100+ diverse clients. Oversaw client content management.▸ Led operations activities, including managing the implementation and integration of digital innovative business strategies, branding, marketing, and solution selling.▸ Engaged and retained 4 direct reports and 15 contractors by setting expectations, communicating goals, managing projects, setting schedules, and resolving issues.▸ Project manager and client contact for 12+ complex web development projects and digital communication programs.▸ Developed, cultivated, and maintained positive relationships with clients and vendors by listening to needs, providing direction, resolving issues, and exceeding expectations. Show less

Accountable for healthcare marketing strategy development, budget, and program implementation. Set a welcoming culture of inclusion and diversity. Worked with healthcare vendors and contractors. Influenced stakeholders, physicians, and medical staff. Partnered with sales promoting products and solutions. Solved complex problems and improved processes.▸ Engaged and retained marketing staff providing mentoring and professional development options. ▸ Researched and wrote press releases… Show more Accountable for healthcare marketing strategy development, budget, and program implementation. Set a welcoming culture of inclusion and diversity. Worked with healthcare vendors and contractors. Influenced stakeholders, physicians, and medical staff. Partnered with sales promoting products and solutions. Solved complex problems and improved processes.▸ Engaged and retained marketing staff providing mentoring and professional development options. ▸ Researched and wrote press releases, sales collateral, articles, and company communications for the health care industry. ▸ Enhanced company’s online presence with new website development project, including UX design, writing content, and gathering metrics. Show less

Collaborated with cross-functional global teams. Worked with engineers on product development and strategy. Led customer experience and analysis to understand users. Defined and segmented target markets. Partnered with sales teams. Led new product introductions, including product go-to-market strategies. Communicated product value, proposition, and drove product adoption.▸ Managed storage product marketing products, projects, programs, and budgets. Drove channel distribution and OEM… Show more Collaborated with cross-functional global teams. Worked with engineers on product development and strategy. Led customer experience and analysis to understand users. Defined and segmented target markets. Partnered with sales teams. Led new product introductions, including product go-to-market strategies. Communicated product value, proposition, and drove product adoption.▸ Managed storage product marketing products, projects, programs, and budgets. Drove channel distribution and OEM relationships. Initiated pricing recommendations based on research, data analysis, and market feedback.▸ Oversaw voice of the customer (VOC) program, gathering critical user experience feedback and market needs to provide robust and timely solutions.▸ Led marketing program efforts focused on promotion of storage products. ▸ Strengthened product positioning by implementing promotion activities and programs. Show less