-Palo Alto Next Generation Firewall:Basic configuration, security policies, troubleshooting, NAT, and VPN setup.- **Routing & Switching:** Fundamental understanding of OSI model, TCP/IP, VLANs, STP, and routing protocols like OSPF and BGP.- **Firewall Security:** Application-layer filtering, threat prevention, logging, and monitoring.- **Network Monitoring Tools:** Familiarity with SolarWinds, Wireshark.- **Troubleshooting:** Basic network and firewall issue diagnosis and resolution.- **Collaboration Tools:** ServiceNow, ticketing systems for issue tracking.

Saint Gobain- Upgraded, installed, and configured application software and hardware.- Monitored ServiceNow for ticketing, troubleshooting, and solutions.- Used SolarWinds for network monitoring and diagnostics.- Managed network processing, centralized and distributed connections.- Administered network technologies with a strong understanding of OSI, TCP/IP, bridging, switching, and LAN concepts.- Performed backup and restore for critical resources including router and switch IOS.PROJECT: NRT- Maintained client networks across 1500 retail stores.- Managed Cisco routers (3000 & 4000 series) and switches (Catalyst).- Diagnosed, troubleshooted, and resolved network issues, coordinating with AT&T for link problems.- Installed, configured, and troubleshooted wireless access points (Cisco, Aruba).- Provided phone support for connectivity issues and monitored real-time incidents.make it more short