Ruth Ricco Email & Phone Number

Irvine, California, United States

Monitor and manage the implementation and delivery of SaaS products with a focus on payment processing and operational efficiency for utility companies.Provide leadership in delivery engagements from the post-sales stage through delivery in technical and functional aspects of technology and integration deliverables, budget, client satisfaction, successful outcomes.Gather and review documents pertaining to the project, including business requirements documents, technical designs and specifications, project plans and schedules, status reporting, communications, and problem-solving. Lead the team in producing client-facing and internal deliverables and prepare project, test, data, functional, and integration plans, issue logs and risk registers, and weekly status reports. Communicate with software development teams to enhance the client’s product and evaluate results upon retesting. Identify potential issues and risks in the implementation process and develop mitigation strategies and contingency plans.

Irvine, Ca

Responsible for product management activities for SaaS-based RFID inventory software, focused on IOT data collection, processing and reporting of inventory, compliance and loss prevention intelligence. Recent projects include end-to-end data collection and analytical reporting of asset loss and operational compliancy dashboards giving retailers insight to their stores performance, operations and compliance across their enterprise.• Leads global cross regional and cross functional engineering and QA teams to deliver a world-class SaaS product to global customers creating high-level roadmaps, detailed requirements, user stories, and UI wireframes. • Communicates product vision, strategy and roadmap to global internal and external stakeholders including Sales, Executive Management, Professional Services and customers.• Promotes and educates internal teams, potential clients and partners of released and conceptual product offerings through on-site demonstrations, industry conferences and web conferencing.• Identifies opportunities of growth, enhancement and monetization working side-by-side with internal and external stakeholders to conceptualize, build proof of concept and gain company-wide buy-in for offerings such as inventory data analytics and reporting.• Facilitates and collaborates across HW and SW teams on collecting and publishing data to build enterprise level intelligence of a retailer's inventory, traffic and shrink data in delivering a complete enterprise-wide vision of compliancy, operations and loss.• Uses technology such as MQTT, dataflows, ETLs, APIs, Google pub/sub, Jira and confluence in delivering effective solutions and communication across teams.

Lake Forest, Ca

Manage the company’s four consumer-facing websites enabling real estate agents, vendors, homeowners and buyers to connect on REO, Short Sale and Resale properties. Recent projects include product website redesign improving workflow and user experience; implementation of new competitive fees increasing company revenue stream; and enhance internal ordering system decreasing inefficiencies and increasing advertising and membership sales.• Primary Product Manager and Owner of Real Estate Agent, Homeowner, Home Buyer and Real Estate Vendor portals.• Compile and analyze consumer feedback collected through focus group sessions, surveys and product demonstrations with the aim of identifying feature improvements and new product opportunities.• Conduct competitive and product analysis to determine product effectiveness, market trends and new opportunities and conveying results to executive management team.• Create product cost analysis, user epics and stories, business cases, and set prioritization for sprint planning. • Develop a strategic roadmap for enhancements and new features that solve consumer pain points, improve user experience and maintain a seamless connectivity to company’s enterprise portals.

Provide consultant services to small businesses on products, website and social media.

Managed product strategies, development and enhancements for real estate product lines related to both user acquisitions including SEO efforts, promotional membership packaging and membership product lines. Projects included an online non-member transactional product with upsell offerings, trial conversion testing and converted newsletter from print to electronic version to include opt-in / opt out process and online dashboard.• Identified and executed on new product ideas and develop of new product enhancements based market research, company goals • Led user interviews and focus groups via web conferencing, surveys and conference calls to gain insight on new and existing products designs and usability.• Collaborated with the marketing, engineering and business teams to assess value, usability and feasibility of product features.• Prioritized and created detailed product specifications using product and business requirements, flows and use cases and content documents.• Worked with the user experience (UX) team to generate deliverables such as prototypes and design and ensure product development adheres to company’s standards.• Produced wireframes using tools such as Visio and SnagIt to convey product concept to UX and engineering teams as well as to stakeholders.

Business brokering company serving as intermediary in small to mid-sized business transactions. Company assists both buyers and sellers of privately held companies in the transfer of businesses valued from $1.5 million and below. and sellers of businesses. • Assist buyers in the buying process including identifying potential opportunities that fit buyer’s skill set and knowledge base, provide completed business profiles outlining opportunity, financial information, business strengths and market. • Qualify buyers by collecting and analyzing data such as work or industry experience, financial status, credit worthiness and goals to ensure potential buyers have the financial ability and industry knowledge when making an offer on businesses.• Consult with buyers in identifying business opportunities that meet their strengths, experience, and goals in becoming a business owner or investor.• Consult with business owners looking to sell their business outlining the sale process, providing business valuation, advising on preparation of sale, and securing an exclusive right to sell agreement. • Assist both buyer and seller in the offer process by completing the offer agreement, presenting offers and counter offers, and managing the negotiations of buyers and sellers.

Role involved development and management of consumer-facing and internal software products working directly with the sales and finance departments. • Managed the full software development lifecycle of member and real estate agent products from requirement gathering to product release and training, including: concept, scope, specification, prioritization, design, implementation, user acceptance testing, deployment, and maintenance. • Developed and launched new agent-related products and managed existing product lines. • Created online customer relationship management tool for agent members to easily manage leads, schedule contact and follow up on leads generated by consumer website. Product was designed to integrate a third-party software within the existing agent interface. • Designed and launched a customizable newsletter that reported user-defined data. The electronic monthly newsletter pulled data from database then branded with the agent’s photo and contact information for easy mass distribution. • Developed new flexible internal ordering system for sales department that allowed sales representatives to bundle products, order multiple units, and utilize a shopping cart logistic. The new system streamlined the order taking process, reduced the order processing time and minimized errors. • Collaborated with business teams to identify new opportunities, define requirements and create presentation of clear, well-defined concept to senior management for approval.• Managed product defect resolution working directly with end users, customer service and technology departments. The process included identifying the type problem and functionality, articulating the resolution, communicating timeframe and launch of resolution.

Role involved oversight and management of existing products and product development for Experian UK, a credit reporting agency based in London, England. Position required management of client relations, analysis of product performance, development of business requirements and functional specification documentation. • Led cross-functional team and drove the design, implementation and testing of all new functionality/features from a business standpoint. A successful project included SEO optimization and site accessibility. Project focused on platform upgrade including hardware and software. • Analyzed and communicated product performance and optimization recommendations (conversion rates, order volume, delivery rates, revenue) to upper management and team members.• Served as product expert to UK client providing insight and expert analysis by leveraging knowledge of U.S. successes.

Role involved development and oversight of product/quality improvement procedures for Internet-based outcomes measurement/data collection system. Position required management of field staff and customer relations, establishment of training protocols and product documentation, and architecture of product enhancements. • Developed concept and design of next product release. The project involved designing screen layouts in Visio and writing functional specifications for IT team. Work required engagement from product concept, design, testing and release. • Defined processes and procedures to manage technology change requests of customers. Streamlined procedures resulted in efficient communication between Project Management and Technology teams. • Served as primary contact for multidiscipline teams facilitated departmental meetings, managing internal communication and conduct trainings, and created documentation such as user manuals and on-line help text.• Conducted Quality Improvement training testing of field staff.

Role involved project management and business analyst functions in countywide setting. Position required gathering and analysis of customer needs.• Successfully met deliverables defined within scope of work for local county Children and Families Commission contract of $350,000/yr. • Managed all client and end-user interactions including application trainings for 40+ funded programs, produced management reports, and played key role in assisting Commission staff to manage contractors. • Successfully solidified client relationship and developed a multi-team approach with client and evaluators in implementing product while meeting the timelines provided by client. Work involved frequent status updates targeted to specific audiences, direction of development team efforts to fix system interfaces, understanding data, and set prioritization of efforts.

• Assisted the VP of Business Development in identifying and pursuing new sales opportunities in State-wide funding initiative as Marketing Manager and Business Development. • Successfully built relationships with potential clients resulting in sales presentations to high-level executives and decision-makers. • Assisted in the development of sales strategies to target new markets both locally and out of state. Managed all marketing and public relations aspects including national conferences, advertising, product demonstrations, and creation of collateral.

Bachelor'S Degree, Communications

Bachelor Of Arts, Communications